Technical Helpdesk Support
il y a 1 semaine
Jouw takenpakket:
- het telefonisch geven van technisch advies m.b.t. mogelijke oplossingen van storingen cq. analyse van storingen.
- het voorbereiden van de servicewerkzaamheden m.b.t. reservering van de benodigde onderdelen en gereedschappen.
- het voeren van een service administratie en het verwerken van de rapportering van de telefoonsupport.
- de registratie en service evaluatie, evenals de rapportage, van de servicewerkzaamheden.
- het verzamelen van en het onderhouden van vakkennis.
- het incidenteel zelf uitvoeren van service werkzaamheden.
**Gezocht profiel**
Kennis:
- technische vakkennis op mínimaal middelbaar onderwijs niveau.
- technische vakkennis van de desbetreffende apparatuur.
- kennis van de Nederlandse, Franse en Engelse taal.
Vaardigheden:
- goed probleemoplossend en analytisch vermogen hebbend.
- goede representatieve omgang met klanten, en eigen
fabriekspersoneel op diverse niveau's
- goed zelfstandig en in teamverband kunnen werken.
- goed kunnen luisteren en creatief vermogend zijn.
- goed ontwikkeld gevoel voor service verlening.
- communicatief sterk zijn en commercieel inzicht hebben.
**Aanbod**
- Direct vast contract
- Fijne werkomgeving
- Mooi salarispakket
- Boeiende functie
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