Internship as Business analyst – Entreprise Content

Il y a 2 mois

Bruxelles, Région de Bruxelles, Belgique ING Temps plein

Internship as Business analyst – Entreprise Content & Automation – Country team

Our role & work environment :

The Tribe 'Entreprise Content & Automation'(ECA) is enabling other departments of the bank by delivering state of the art solutions and services for :


• Message Delivery (composition of documents and routing to the right channel – paper, inbox, Document Centre, e-mail, ...)


• Customer collaboration (Show, amend, download, upload documents in relationship with other process of the bank)


• Intelligent Automation (robotics process automation(RPA), data extractions, scanning, ...)


• Dossier Management (archiving, retention, )

In ECA, the 'country team' is the partner of the consuming tribes and focus on the definition of the right solution as well as on the follow-up of the delivery.

That team is composed of Customer Journey Expert's (CJE). They are passionate about improving the client & employee experience by enabling efficient communication with our customer & state of the art handling of related documents, from the delivery of messages to the customers to the upload and signature of other documents. And somewhere in between, we help our colleagues from the Customer Loyalty Teams (CLT) to gain in efficiency via automatic reading, classification of documents, automation (also known as Robotisation) of processes, optimal archiving solutions.

Our team aims to advise other departments to define and implement their Digitalisation roadmap and ensure coordination with the implementation and development of ECA services.

Our key responsibilities :

Become an expert and promoter of our services


• Understand our services related to Content Capture, Content Storage, Content Delivery, Content Sharing, and Business Automation. Be able to explain and demonstrate them. Be able to propose the best solutions to the needs of the internal external customers.


• Understand the implications (which steps, which limitations) of the implementation of those services.


• Be an ambassador of Entreprise Content & Automation within the ING departments of ING Belgium.


• give awareness & training sessions.


• contribute to the continuous improvement of our documentation & promotion material.

Act as an account manager


• be the central point of contact for the colleagues of one or more Tribe / CLT or department.


• advise them to optimise their services to our customers & their roadmap. For this, you can count on the support of the ECA team (architects and squads).


• participate to discovery activities aiming to identify and evaluate automation, digitalisation & improvement opportunities.


• centralise their demands and analyse with the ECA team their implications.


• defend their priorities and business in the prioritisation rounds that need to be done given the high number of new developments in our area.


• be the one that will report to them on the progress, successes, delays in the agreed delivery.

Be a partner for the ECA squads


• the 'country team' keeps the squads informed on requests & developments impacting them and all commitments on behalf of ECA are pre-aligned.


• Requirements gathered by the 'country team' are a very important input for the further evolution of our ECA services and for our roadmap.


• We are involved in Research&Development with the squads to explore new technologies (f.i. in the context of Content extraction and classification)


• We help them in some testing activities.


• Together, we make sure that the documentation and promotion material remain up to date.

We collaborate with all squads of the Tribe, which are located in Brussels, Amsterdam, and Leeuwarden, and we have periodic exchanges of experience and best practices with all entities active in this domain.

The project for which we propose an internship as Business Analyst :

Some of our challenges is to improve our knowledge management tool & our processes :

- In our knowledge management tool, our colleagues can easily find the relevant information for them (descriptions, promotion material scopes & limitations, required information in case of implementation, roadmap with foreseen product developments, how to use our services)

- we manage the Lifecycle of incoming requests (reception, gathering and structuring requirements, planification, followup of delivery)

As the investment in learning and training is important for both parties, we only consider internships of minimum 4 or 5 months.

An intern could help us in :

- gathering the available documentation

- structuring it in an online site. We want our knowledge management system as easy as attractive for our internal users.

- building some promotion materials (presentation, brochures, video's, demo's)

- analysing our internal processes (intake of new requests, prioritisation, monitoring of progress of delivery) and proposing/realising automations of recurrent activities.

- Developing automations to improve our efficiency and data quality.

- Analysing simple requests from our internal customers.

To be successful in this internship you need:


• Interest in document management and digitalization.


• Interest in learning new technologies.

  • Internship Marketing

    Il y a 3 mois

    Bruxelles, Région de Bruxelles, Belgique eliasystem Temps plein

    Function Are you seen by your fellow students as the future influencer/TikTok star, is social media your cup of coffee in the morning or do you not go to bed before having tested all aspects of student life? Then we, here, at Elia, have the ideal, unique, unexpected and highly sought-after internship for you As a Social Media intern at Elia, you will join...

  • Business Analyst

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    Business Analyst - KYC Operations Are you ready to contribute to the forefront of financial integrity and risk control? Join our team as a Business Analyst in the KYC Operations department and play a crucial role in shaping the data & business landscape at our company. Purpose: As a Business Analyst in KYC Operations, you will be a key player in developing...

  • Internship ESG reporting

    Il y a 3 mois

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    Internship ESG Reporting[Internship for students currently enrolled in a Master's degree, 5-6 months, Brussels] Your work environment In a period of increased sustainability needs and expectations, Environment, Social and Governance (ESG) reporting starts to play an important role in Bank's decision-making processes and related disclosures towards internal...

  • Business analyst

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Randstad Temps plein

    We are looking for an organized, proactive, and dynamic Business Analyst to join the Liquidity Management Team. The role focuses on a key initiative to revamp cross-border cash pooling settlement mechanisms, including the migration of nostro accounts. This is an excellent opportunity for a detail-oriented professional to work in a fast-paced environment and...

  • Business Analyst Finance

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique eliasystem Temps plein

    Function As Business Analyst "Finance" you will investigate the business processes around Finance and identify opportunities for optimisation or development. You always keep the complex customer needs in mind and thus fulfil a translation function to IT with the aim of developing reliable and user-friendly IT applications in the Finance domain. You use agile...

  • Business Analyst Project

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique eliasystem Temps plein

    Function As Business Analyst "Project & Product Controlling" you will investigate the business processes around Controlling and identify opportunities for optimisation or development. You always keep the complex customer needs in mind and thus fulfil a translation function to IT with the aim of developing reliable and user-friendly IT applications in the...

  • Digital Communication Internship

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique Richemont Temps plein

    Digital Communication Internship As an Intern Digital Communication you will assist the digital team of Delvaux in several projects:You assist in the preparation, management and implementation of the organic social media editorial plan, in accordance with the strategy, values and action plan of Delvaux You analyze the performance of our social platforms and...

  • Data Analyst CX

    il y a 1 mois

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    CX Data Analyst (Marnix) A day in the life of a CX Data analyst As a CoE CX & Innovation, we are responsible for: · Driving the NPS for our customers on Bank, Channel, Product & Journey level. This for the Retail and Business Banking scope.· Drive customer retention, reduce churn, and increase customer satisfaction by overseeing end-to-end customer...

  • FBA Data Service Internship

    il y a 1 mois

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    FBA Data Service Internship Your role & work environment Within the Finance Business Advice (FBA) department, FBA Data Services team is a pro-active partner empowering the business with valuable and reconciled Management Information concerning P&L and Balance Sheet at overall bank or product and client segment level. As an internship in FBA Data Service...

  • Elisabeth and Amelie Fund for an Internship Program for Developing Countries Students

    Il y a 3 mois

    Bruxelles, Région de Bruxelles, Belgique King Baudouin Foundation Temps plein

    King Baudouin Foundation offers this internship program via Elisabeth and Amelie Fund to foreign master's students to intern in sustainable water management in a developing country.The Elisabeth and Amelie Fund is for sustainable water management in developing countries. This program, among others, is financing on-the-spot internships for students of...

  • Communication internship

    Il y a 3 mois

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    Communications | Internship | Belgium | Brussels | 2024 Are you looking for...An internship to make the purpose and strategy of ING visible to all staff in Belgium? Do you have fresh ideas for impactful communication in a fast changing and complex environment? Are you someone who...· likes to collaborate with a wide range of stakeholders · listens and...

  • Communications and Knowledge Management Intern

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique UNDP - United Nations Development Programme Temps plein

    BackgroundUNDP works to support governments achieve the Sustainable Development Goals with a focus on six signature solutions: eradication of poverty, accountable and inclusive governance, resilience, nature-based development solutions, clean and affordable energy and gender equalityRead more here: and .The ACP-EU Development Minerals Programme is a...

  • HR Data Analyst

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    Data Analyst IV - Digital Solutions & Employee Insights – BrusselsBusiness Title: HR Data Analyst Job Description Code: AL15Work location: Cours Saint Michel EtterbeekX% homeworking: 50% working from home on the basis of a team agreement. Work Schedule: 37h flexFunction class: GJA 16PCP function: NoSensitive function: NoTO BE Manager: TBD, Lead Employee...

  • Senior Analyste Fonctionnel

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique ENGIE Temps plein

    Bienvenue chez ENGIE Belgique Chaque jour, nous travaillons ensemble pour développer des solutions énergétiques efficaces afin de construire un avenir neutre en carbone Au sein de la Business Unit Marketing & Sales à Bruxelles, nous recherchons actuellement un(e) Sr Analyste Fonctionnel (le) VOTRE DÉFI en tant que Senior Analyste Fonctionnel (le)Au...

  • Internship - Operations Manager in Brussels

    Il y a 3 mois

    Bruxelles, Région de Bruxelles, Belgique Oppizi Temps plein

    Work type - InternshipTeam structure - General Manager, Operations Manager, three City Managers, InternStart date September 2023Office/storage location Brussels, BelgiumWhat's Oppizi?Oppizi is the first major multi channel player in offline performance marketing. We've built a technology that enables tracking, scaling, and optimizing of flyering campaigns....

  • SAP Payroll Analyst Brussels

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique NMBSSNCB Temps plein

    HR Rail zoekt nieuwe collega's, Wil jij onze teams versterken? Ontdek de vacature hieronder en solliciteer. Remarque Merci de postuler via le lien suivant: Quel est votre rôle au sein de HR Rail ? Nous sommes à la recherche d'un analyste SAP Paie pour renforcer notre équipe SAP au sein de HR Rail. L'équipe SAP est composée d'environ 30...

  • Business Controller

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique Michael Page Belgium Temps plein

    The Finance Business Partner supports the CFO in the management of the local & international controlling activities of the company.Client DetailsOur client is a Belgian company, active internationally and specializing in the real estate development.In order to support them in their development, we are currently looking for a Business Controller / Finance...

  • Functional Analyst in Energy Domain

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique Cream Consulting Temps plein

    What is the job all about? Our clients of the energy sector produce and transport electricity and gas for the Belgian market. To support their specific business issues, they develop in-house IT products. In order to run Energy projects related to smart metering, electrical network stability, customers and contracts management, gas flow management, legal...

  • Senior SAP Payroll Analyst Brussels

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique NMBSSNCB Temps plein

    HR Rail zoekt nieuwe collega's, Wil jij onze teams versterken? Ontdek de vacature hieronder en solliciteer. Remarque Merci de postuler via le lien suivant: Quel est votre rôle au sein de HR Rail ? Nous sommes à la recherche d'un analyste Senior SAP Paie pour renforcer notre équipe SAP au sein de HR Rail. L'équipe SAP est composée d'environ...

  • Senior Functional Analyst

    Il y a 2 mois

    Bruxelles, Région de Bruxelles, Belgique ENGIE Temps plein

    Welcome to ENGIE Belgium Every day, we work together to develop efficient energy solutions to build a carbon neutral future For the Business Unit Marketing & Sales located in Brussels we are currently looking for a Senior Functional Analyst YOUR CHALLENGE as Sr Functional Analyst Within our Agile organization, you are part of a multidisciplinary team...