Network Operations Manager

il y a 4 semaines

Leuven, Belgique AB InBev Temps plein

At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Bud, Stella Artois, Hoegaarden, Tripel Karmeliet, Leffe and crafting meaningful moments are what inspire us.

We're a team of passionate owners who aren't afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let's take on the challenge together. Cheers to dreaming big


As the Network Opertions Manager working within the TechOPs Network Tower, you will be responsible for the EUR Zone sites scope, overseeing the day-to-day operations of our network infrastructure, ensuring reliability, security and optimal performance.
Planning & executing audits, improvement plans and implementing standard changes, strategic initiatives to enhance our network capabilities are your drive. You will also manage & improve operations cost, budget & related vendor POs.

Located in Leuven, you will be reporting directly to the zone Network Lead and will be working within a virtual organization spreaded across Europe & Globally. Work in a quick changing environment, where processes are often not clearly defined or implemented. Work for multicultural organization. You will closely communicate to all internal stakeholders, including Network Team, Service Desk, Workplace, IT Operations Managers, Onsite Support, TechOps and key business contacts, as well as external vendors supporting network related demands/operations.

You will also lead and support specific transformations to Dev Ops, Sec Ops in Network and integrate network monitoring tools into Service Now.

You will be identifying process gaps/breaks/ automation opportunities & needs and will be recommending process and automation improvements, as final step you will be documenting the new/adjusted processes/automations.

You will be controlling, managing, improving KPIs & reports from vendors, process manuals, as well as KBs related to Network Ops scope. You will contribute to Change Management process, Change Requests, CR process.

You will delegate tasks to Network Ops Expert, Network Analysts & follow up on completion.

· End 2 End lifecycle of Network Operations

· Own complete ITIL process framework for services in scope directly or indirectly through internal and / or 3rd party vendors.

· Ensure reliable, stable & efficient operations of network services aiming to avoid/minimize business disruptions

· Perform/coordinate all required activities to support network operations in a standard way, leveraging best practices in network maintenance & support

· Manage vendors and align with internal & external teams to deliver according to SLA & agreed costs

· Work towards Security and Compliance to make sure all our environments are with the right level of compliance and have ZERO open compliance issues

· Contribute to 3 Year Planning to define priorities for services in scope together with Project / Architecture Teams.

· Is the escalation point and owner to drive resolution for Network related issues, problems and standard requests.

· Owns vendor management and governance with internal & external support teams as well as alignment with Business through Stakeholder Management to internal customers.

· Maintains operational integrity: Responsible for operational and technology performance across EUR Zone, manage escalations and approve go -live and P2BAU

· Own budget for Network Ops services in scope: participates in annual budget planning. Monitors and tracks budget consumption through the year following monthly routine cycle. Identifies deviations and actions for gap-close. Execute hands-on activities for financial management

· Regular visit to sites in scope to build relationships with business & validate network performance onsite

· Occasional trips to key 3rd party vendors & internal support teams


· Bachelor's degree preferably in Computer Science, Information Technology, or related work experience

· Fluent English in speaking, reading and writing. Knowledge on additional Western European languages (German, French, Dutch) is a plus

· Experience in Information Technology Operations is an advantage

· Understanding IT outsourced model

· Advanced level usage of Microsoft softwares (Excel, Power Point, Outlook, Visio, Teams)

· General computer and technology proficiency

· Experience in working in a multi-national environment

· Experience working with teams spread across different geographies

· Knowledge of networking technologies and best practices preferred

· Industry certifications such as CCNA or equivalent is an advantage

· Familiarity with cloud-based networking solutions.

· Good knowledge and understanding of Service management processes

· Knowledge of ITIL standards and methods

· Knowledge /Experience in Infra network technologies (WAN/LAN/WLAN/Voice) & monitoring / Troubleshooting tools

· PowerBI, Python, Github knowledge is an advantage

· Driving license


#DreamBig

Next to our competitive base salary, we put our people first by providing on-top benefits :

· Competitive Bonus A

· Flexible Rewards system

· Quarterly vouchers to taste our delicious beers

· Compensation & seniority days in addition to legal holidays (40 Days total)

· Meal vouchers, allowances, gift per company policy

· A unique Parental leave

· Competitive Life insurance, disability & medical plan

· Learning & Development opportunities (LinkedIn Learning/ Workday Learning/Mentoring)

· Multiple Physical & Mental Wellbeing support Initiatives

In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team that's more supportive, more inclusive and more collaborative. A team that's diverse in background, skills and experience.

So if you dream big but are concerned you're not a perfect fit against the job description, we'd still encourage you to apply. You may just the right candidate to help us create a future with more cheers.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

#LI-ABI ZoneEUR


WLAN, Python, PowerPoint, Governance, Process Automation, Driving, Business, Audit, LAN, Management, French language, Network operations, Service Desk, Planning, Onsite Support, Change Requests, Coordination, CCNA, Communication, Geography, Wide area network, Networks, Go Live, Process Management, Ops Tech, Vendor Management, Network service, Operations, Computer Technology, HP SiteScope, Vendors, Network Solutions, Failure Analysis, Service Management, ITIL Process, Network technology, KPI, ServiceNow, Maintenance, European Languages, Practicality, ITIL Process, Monitors, Budget Planning, Security service, Budget, DevOps Engineering, Monitoring, Financial Audit, Writing, ISA, German Language, Dutch Language, MS Outlook, IT Operations, Visio, Best Practices, Reporting, MS Excel, Service, Git, Change Management, Act with integrity, Computer science, Power BI, Automation

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