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Network Performance Manager
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Seniority Level:
Ownership
Network Performance Manager
As the Network Operations Manager working within the TechOPs Network Tower, you will be responsible for the EUR Zone sites scope, overseeing the day-to-day operations of our network infrastructure, ensuring reliability, security and optimal performance.
Planning & executing audits, improvement plans and implementing standard changes, strategic initiatives to enhance our network capabilities are your drive. You will also manage & improve operations cost, budget & related vendor POs.
Located in Leuven, you will be reporting directly to the zone Network Lead and will be working within a virtual organization spreaded across Europe & Globally. Work in a quick changing environment, where processes are often not clearly defined or implemented. Work for multicultural organization. You will closely communicate to all internal stakeholders, including Network Team, Service Desk, Workplace, IT Operations Managers, Onsite Support, TechOps and key business contacts, as well as external vendors supporting network related demands/operations.
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Bud, Stella Artois, Hoegaarden, Tripel Karmeliet, Leffe and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together. Cheers to dreaming big
The role scope:
- End 2 End lifecycle of Network Operations
- Own complete ITIL process framework for services in scope directly or indirectly through internal and / or 3rd party vendors.
- Ensure reliable, stable & efficient operations of network services aiming to avoid/minimize business disruptions
- Perform/coordinate all required activities to support network operations in a standard way, leveraging best practices in network maintenance & support
- Manage vendors and align with internal & external teams to deliver according to SLA & agreed costs
- Work towards Security and Compliance to make sure all our environments are with the right level of compliance and have ZERO open compliance issues
- Lead improvement, standardization, simplification and automation of Network operations both from technology, process and financials aspects.
- Is the escalation point and owner to drive resolution for Network related issues, problems and standard requests.
- Owns vendor management and governance with internal & external support teams as well as alignment with Business through Stakeholder Management to internal customers.
- Maintains operational integrity: Responsible for operational and technology performance across EUR Zone, manage escalations and approve go -live and P2BAU
- Monthly visit to sites in scope to build relationships with business & validate network performance onsite
- Occasional trips to key 3rd party vendors & internal support teams
- Monthly trips to key ABI Business locations (Belgium, UK, Germany)
Who we’re looking for:
- Bachelor's degree preferably in Computer Science, Information Technology, or related work experience
- Fluent English in speaking, reading and writing. Knowledge on additional Western European languages (German, French, Dutch) is a plus
- Experience in Information Technology Operations is an advantage
- Understanding IT outsourced model
- Advanced level usage of Microsoft softwares (Excel, Power Point, Outlook, Visio, Teams)
- General computer and technology proficiency
- Experience in working in a multi-national environment
- Experience working with teams spread across different geographies
- Knowledge of networking technologies and best practices preferred
- Industry certifications such as CCNA or equivalent is an advantage
- Familiarity with cloud-based networking solutions.
- Good knowledge and understanding of Service management processes
- Knowledge of ITIL standards and methods
- Knowledge /Experience in Infra network technologies (WAN/LAN/WLAN/Voice) & monitoring / Troubleshooting tools
- PowerBI, Python, Github knowledge is an advantage
Next to our competitive base salary, we put our people first by providing on-top benefits:
- Competitive BonusA
- Flexible Rewards system
- Quarterly vouchers to taste our delicious beers
- Compensation & seniority days in addition to legal holidays (40 Days total)
- Meal vouchers, allowances, gift per company policy
- A unique Parental leave
- Competitive Life insurance, disability & medical plan
- Learning & Development opportunities (LinkedIn Learning/ Workday Learning/Mentoring)
- Multiple Physical & Mental Wellbeing support Initiatives
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plen
