Senior Operations Manager
il y a 13 heures
**About Sitemark**:
Our mission is to accelerate the world’s energy transition through digital solutions. Founded in 2016, Sitemark has since grown into a world leader in the solar industry. We have developed a market-leading software platform that digitalizes solar plants across their entire lifecycle. Leading renewable energy companies are using Sitemark to advance construction and maximize performance of more than 4,000 solar sites in over 65 countries.
**Responsibilities**:
- Manage, support and coach the operations team
- Provide comprehensive product support to customers and resellers, ensuring satisfaction and troubleshooting.
- Build and maintain strong customer relationships to enhance loyalty and retention.
- Deliver product training and education to maximize customer value.
- Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
- Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction.
- Manage data acquisition, including expanding drone pilot network and negotiating pricing.
- Project manage field operations, addressing issues promptly and maintaining customer communication.
- Coordinate legal, HSSE (health, safety, security & environment), logístical, and scheduling constraints for efficient project execution.
- Utilize organizational skills to manage multiple functions and projects simultaneously.
- Identify process gaps and streamline workflows for operational excellence.
- Provide structured customer onboarding for smooth transitions and successful adoption.
- Anticipate risks and implement mitigation plans to minimize disruptions.
**Requirements**:
- Bachelors degree or higher in a relevant field.
- Excellent English communication skills (additional languages are a plus).
- Strong people management skills
- Minimum two years of experience in high-tempo operational environments.
- Quick learner with strong decision-making and problem-solving abilities.
- Exceptional planning, scheduling, and stakeholder management skills.
- Ability to work independently and collaboratively in team settings.
- Proactive mindset with a focus on process improvements.
- Business and tech savvy, staying updated on industry trends.
- Analytical skills for data interpretation and insights.
- Persuasive communication style with diverse stakeholders.
- Strong interpersonal skills and attention to detail.
**Nice to Haves**:
- Experience in photogrammetry, Lidar, and UAV operations.
- Knowledge of the solar industry and regulations.
- Experience in customer success management.
**Benefits**:
- Exciting job with continuous learning opportunities.
- Impactful role in a fast-paced, globally-focused tech company.
- Competitive salary package and attractive benefits.
- Collaborative and positive work environment.
- Hybrid working model for flexibility.
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