Operations Manager

Il y a 6 mois


Leuven, Belgique KLA Temps plein

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

**Job Description**:
The Operations Manager provides strategic leadership and direction for the delivery of pre
- and post-sales services and support to clients/customers. Leads all aspects of service and customer support operations. Analyzes operational processes, escalation procedures and performs training needs assessments for finding opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Duties to include:
- Direct customer support responsibility, accountability, relationship management, service team leadership, as well as interface with KLA HQ product support and engineering teams to enable absolute customer satisfaction- Ensure the success of NPI programs/projects at the local-level, as well as coordinating and collaborating with cross-functional remote teams to support successful implementation and adoption of key KLA platforms and technologies.- Direct P&L ownership and continuous improvement in all aspects of the business.- Achievement of internal operational and financial objectives- Hold regular customer meetings (OC, KPI, regular service meeting) including preparation and following up on open tasks- Drive operational activities for meeting customer operational KPI’s- Coordinate and align with customer and install team on required Installation dates- Handle customer escalations by coordinating with CSE’s, Customer, Internal experts, and Snr. Management- Check and manage billable activities along with service admin team- Active support of Sales account teams to achieve regional targets- Develop and manage a team of Customer Support Engineers ensuring their development path and appropriate training to meet regional objectives

Qualifications:
- Strong customer orientation and advocacy- Excellent project management, analytic and organizational skills- Ability to present in front of customers at Snr. Management level- Previous successful management or technical leadership experience in a fast-paced semiconductor development fab environment desired.- Outstanding written and oral communication and presentation skills.- High level of cultural sensitivity and ability to lead and empower diverse teams to succeed.

Minimum Qualifications- Master's Level Degree with at least 2 years of experience OR Bachelor's Level Degree with at least 3 years of experience
- We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees._
- KLA is proud to be an equal opportunity employer_


  • Ict Operations Manager

    Il y a 6 mois


    Leuven, Belgique IMEC Inc. Temps plein

    Computer and IT - Leuven | Just now- As IT Operations Manager you will ensure the smooth running of the entire ICT production environment (incl software, datacenters, network, endpoint devices,...).- What you will doYour role as IT Operations Manager is to ensure the smooth running of the entire ICT production environment (incl software, datacenters,...


  • Leuven, Belgique AB InBev Temps plein

    Seniority Level: Mid-Senior Level DreamBig Network Operations Manager As the Network Opertions Manager working within the TechOPs Network Tower, you will be responsible for the EUR Zone sites scope, overseeing the day-to-day operations of our network infrastructure, ensuring reliability, security and optimal performance. Planning & executing audits,...

  • Operations Manager

    il y a 1 mois


    Leuven, Belgique Camco Technologies Temps plein

    Camco Technologies is the leading technology company in innovative terminal automation solutions and services. Since 1999, our systems empower marine and railway terminal operators to increase their performance and safety while reducing operating costs. Already 200+ terminal operators worldwide successfully optimized their gate, rail, crane and yard...

  • Operations Manager

    Il y a 6 mois


    Leuven, Belgique Camco Technologies Temps plein

    Camco Technologies is the leading technology company in innovative terminal automation solutions and services. Since 1999, our systems empower marine and railway terminal operators to increase their performance and safety while reducing operating costs. Already 200+ terminal operators worldwide successfully optimized their gate, rail, crane and yard...


  • Leuven, Belgique Katholieke Universiteit Leuven - Faculty of Economics and Business Temps plein

    **Duties**: - Research_ You are an ambitious, internationally oriented researcher in the domain of Operations Management or in a related domain (e.g., Supply Chain Management, Operations Research). You publish in international peer-reviewed top journals within the field, attract external research funding, develop international research projects, and advise...


  • Leuven, Belgique IMEC Inc. Temps plein

    Research & development - Leuven | Just now- Within Specialty Components and Platforms Development (SCPD) unit, we are looking for a motivated and enthusiastic colleague to lead staff and operational activities. Currently this position is mapped at manager level with the outlook of growing further in the organization.- What you will do- Support executive...

  • R&d Manager

    Il y a 6 mois


    Leuven, Belgique IMEC Inc. Temps plein

    Management - Leuven | Just now- Provide leadership to a group of 4-5 highly experienced project managers with focus on operations efficiency.- What you will doThe Operations Efficiency group (OpEff), is responsible for speed of learning at imec. Tactically, this means managing daily lot operations, priorities, and logístical functions for the collective R&D...


  • Leuven, Belgique AB InBev Temps plein

    Seniority Level: In this critical hybrid role, the Recruitment Operations Manager will partner closely with AB InBev, through our RPO WilsonHCG to oversee the end-end recruitment solution while providing proactive strategies to develop and optimize our delivery and exceed client expectations on site in Leuven, Belgium. Leading a team of 30+ across...

  • Manager Facilities

    Il y a 6 mois


    Leuven, Belgique IMEC Inc. Temps plein

    Management - Leuven | Just now- Voor deze opdracht zijn we op zoek naar een Organiseer, leid en stuur verschillende teams binnen het Facilities & Infrastructure departement. Dit met een sterke focus op veiligheid en effectiviteit van de operations processen. Deze opdracht kan je uitvoeren als Freelancer.- Organiseer, leid en stuur verschillende teams binnen...

  • Operations Supervisor

    Il y a 6 mois


    Leuven, Belgique GO Ahead Consulting Temps plein

    As an Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our company. You will ensure the efficient and effective handling of our transport services, manage the team and optimize our logistics processes. Your role is crucial in ensuring the satisfaction of our customers and achieving our business objectives. - Manage...

  • Operations Analyst

    Il y a 4 mois


    Leuven, Belgique Mega Group International S.A. Temps plein

    Mega is looking for a passionate** Operations Analyst** ready to strengthen the Operations department at Mega! **Rigorous? Self-motivated? Passionate about the world of energy? **Motivated to evolve in a young local company where your opinion counts? This job is for you ! **The Job**: - Execute data processing, contract activation/deactivation, invoicing...


  • Leuven, Belgique Madison IT & Engineering Recruitment Temps plein

    **Beschrijving**: Onze klant, een scale-up die gespecialiseerd is in het digitaliseren van de klassieke media over de hele wereld, is momenteel op zoek naar een Teamlead voor het voor het customer operations team! **Jobinhoud**: - Je **managet een team van een vijftal leden** (customer operations experten) - Je **coördineert en neemt deel aan de...

  • Operations Wip Lead

    Il y a 6 mois


    Leuven, Belgique IMEC Inc. Temps plein

    Management - Leuven | Just now- Leidinggevende in een clean room, waar allerhande elektronische chips worden gemaakt!- Wat ga jij doenIn de pilootproductielijn maken we, in een geavanceerde stofvrije ruimte (clean room), prototypes van allerhande elektronische chips. Vier teams van operatoren staan in voor de uitvoering en kwaliteitsbewaking van de...


  • Leuven, Belgique AB InBev Temps plein

    Seniority Level: Ownership Network Performance Manager As the Network Operations Manager working within the TechOPs Network Tower, you will be responsible for the EUR Zone sites scope, overseeing the day-to-day operations of our network infrastructure, ensuring reliability, security and optimal performance. Planning & executing audits, improvement plans...


  • Leuven, Belgique Qplox Engineering Temps plein

    This role supports pivotal in enhancing risk management and compliance across subsidiary business units. It involves coordinating risk assessments, streamlining compliance frameworks, and driving operational efficiency to meet strategic objectives. Additionally, the role promotes a strong compliance culture and ensures effective communication across...

  • Finance Manager

    Il y a 6 mois


    Leuven, Belgique Vaultspeed Temps plein

    **Role**:Finance Manager **Location**:Leuven - ideally 4 days a week in the office Competitive Salary and benefits **Start Date**: ASAP - Sigh_ Another dull day at the office? Do you wish you were supporting the financial health of an exciting scale-up that is in serious growth mode ? When you join us at VaultSpeed as our Finance Manager, you'll become...


  • Leuven, Belgique Donaldson Temps plein

    Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place...

  • Operations Wip Lead

    Il y a 2 mois


    Leuven, Belgique IMEC Inc. Temps plein

    Research & development - Leuven | Just now- In de pilootproductielijn maken we, in een cleanroom, prototypes van allerhande elektronische chips. Vier teams van operatoren staan in voor de uitvoering en kwaliteitsbewaking van de productiestappen en dit met vooruitstrevende computergestuurde toestellen. Om dit te realiseren hebben we ook jou nodig!- Wat ga jij...

  • Financial Manager Accounting

    il y a 2 semaines


    Leuven, Belgique Findhu Temps plein

    Our client is a leading global provider of advanced solutions in resource optimization, serving various industries with innovative technologies. Committed to sustainability and cutting-edge practices, the company helps businesses worldwide increase efficiency and reduce environmental impact. **Position Overview** We seek a highly skilled and experienced...

  • Operations Analyst

    Il y a 6 mois


    Leuven, Belgique Mega Group International S.A. Temps plein

    Mega zoekt een gepassioneerde **Operations Analyst** om de afdeling Operations bij Mega te versterken! Oog voor detail? Autonoom? Geboeid door energie? Zin om te groeien in een jonge, lokale onderneming die luistert naar je mening? **De functie**: - Gegevens verwerken, contracten activeren/deactiveren, facturen en betalingen opvolgen, eneventuele...