Operations Analyst

Il y a 4 mois


Leuven, Belgique Mega Group International S.A. Temps plein

Mega is looking for a passionate** Operations Analyst** ready to strengthen the Operations department at Mega **Rigorous? Self-motivated? Passionate about the world of energy? **Motivated to evolve in a young local company where your opinion counts? This job is for you

**The Job**:

- Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
- Take part in implementing pricing strategy changes decided by management.
- Participate in monitoring and compliance with the department's SLAs and performance KPIs.
- Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
- Participate in projects aimed at improving customer experience and satisfaction.
- Produce analytical and control reports.
- Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
- Participate in maintaining regulatory compliance of our processes and procedures.
- Centralize irregularities in our various tools and interact with our IT partners to find solution.
- Run queries on our databases and format the results. Assist management in its tasks and in the development of the department.

**Working at Mega is**:

- Contribute to a sustainable future where energy (and telecom) is viable and still affordable for everyone
- Work in a young and dynamic work environment with a hybrid model allowing for flexibility.
- Come as you are. Mega is a safe place for everyone


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