Customer Service Specialist
il y a 3 semaines
- Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).
- Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
- Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.
- Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Communicate proactively with customers to provide order status updates and address any potential delays.
- Assist in developing and implementing process improvements to enhance overall efficiency in order management.
- Previous experience in customer service, order management, or a related field.
- Fluency in German is essential: additional proficiency in English & Dutch or French is a strong asset.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with medical products and regulatory requirements is a plus.
- Competitive base salary reflecting experience and skills.
- Performance-based yearly bonuses.
- Comprehensive health insurance coverage.
- Employer-contributed retirement savings plan.
- 32 vacation days.
- Ongoing professional development opportunities.
- Employee assistance programs for health and well-being.
- Opportunities for career advancement and growth.
- Flexible work arrangements, including remote work options.
- Company-sponsored social events and team-building activities.
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