Solutions Specialist
il y a 4 semaines
**Solutions Specialist - Diagnostics**
**Role location**: Zaventem, Belgium
Here at Hologic the opportunities to grow, progress and unleash your talents are immense. Join us in a role that will affect the lives of millions. Unleash your true potential and drive your success in a company that is as ambitious and future focused as you are.
As a Solutions Specialist, you will be the trusted partner for our customers to guide them and provide technical support on Hologic products. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support. We are looking for a true team player passionate about communication and working in a diverse environment while maintaining a strong focus on customer experience.
KEY RESPONSIBILITIES
- Gather all information required that will assist in root cause analysis to ensure customer uptime
- Share knowledge within the team
- Participate in continuous improvement on our processes & service delivery
- Take ownership to ensure a smooth customer experience
- Willing to become a recognized and trusted expert in Hologic products
- While remaining compliant, perform troubleshooting and root cause analysis on advanced products and own next actions
KNOWLEDGE, SKILLS & EXPERIENCE
- Fluent verbal and written English, Spanish and Portuguese language skills are essential.
- Customer Service Experience
- Adaptability in a fast pace growing and changing environment
- Excellent communication and analytical skills
- Ability to work independently, with sense of initiative and a hands-on approach
- Having molecular biology background and/or lab experience will be advantageous
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.
LI-KP1
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