Senior Service Manager
il y a 3 semaines
We are Plexus.Tech, a technology company specializing in IT services and products, founded on the talent and capabilities of our people, more than 4.000 professionals developing technology products and services that make life better for people, companies and institutions. Based on a model of closeness, speed and flexibility. Among our main international clients, we have practically all of the IBEX35 companies stand out, as well as large retailers, tour operators, airline companies and financial entities.We are increasing our Talents team
We are looking for a: SENIOR SERVICE MANAGER (NCIA / NATO) - Onsite
A Valid National or NATO Secret personal security clearance is mandatory. Plexus.Tech can help you to get it.
Plexus.Tech provides a wide range of specialist services to military and security institutions (NATO, UN, EU, and National Government and Defence) We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are currently seeking personnel to join our team and provide support for crucial client projects.
> Role Duties And Responsibilities?
Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services as detailed in the Service Level Agreements between NCI Agency (as the service provider) and the service operator and user (the customer):
- Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
- Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
- Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required;
- Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements;
- Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
- Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution;
- Managing contractor support resources and acceptance of services of contractors;
- Will provide input to the Principal Service Manager for the Quarterly SLA report;
- Will provide input and recommendations to the SLA Change management process;
- Assessment of manpower and O&M budget requirements;
- Will provide support to project managers as required through the project development, delivery and transition into service phases;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required
> Mandatory Skills And Experience?
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is,
- at least 10 years extensive and progressive expertise in duties related to the function of the post;
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
- Sound experience in IT services engineering, planning, operations, maintenance and management;
- Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;
- Sound experience on the Configuration Management and Change Management processes and tools;
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
- Experience in roles with requirement to display report writing and presentation skills
> Language Proficiency?
- The work of the NCIA is conducted in English.
- A diversity of language skills is desirable.
> Specific Working conditions?
- On-Site in Braine-l'Alleud (Belgium)
> Desirables?
- ITIL Expert /Managing Professional
- PRINCE 2 Foundation level or PMI PMP;
- MSP Foundation
- Management of Risk Foundation;
- Demonstrable evidence in maintaining knowledge of advances in Information Technology;
- Proven success as an operational, technical team lead and service manager;
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF
- Member of a recognized professional body or institution;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
If you are worried about continuing your progress, this is your opportunity You will be part of a team of +4000 professionals. Increase your professional projection with us.
> WHAT WE OFFER?
- Integration into a global and relevant project
- Permanent contract
- Flexible compensation package
- health insurance
- Flexology*
- Professional inserted in a team of +4000 professionals
- Access to continuous training
- Be part of a dynamic team, committed, passionate about your clients and ready to give the best of yourself
- Be part of a company with many professionals of reference in the sector
- A work ecosystem with a collaborative environment
*FLEXOLOGY: we are an adaptable, flexible and hybrid company. We are betting on a model based on placing people, our people, who are the pillar of our company, not the center. We care about your talent, your competencies and, above all, how you are well-being. Therefore, we adapt to new situations and demands so that people flow professionally and personally. A model based on trust.
> Declaration of equal opportunities?
Plexus.Tech maintains a firm commitment to the company's equality policies. All of our selection processes involve equal opportunities between men and women in a transversal way, and this is reflected in our Plan for Equality.
We are passionate about technology, but above all we love people rather than anything possible. Because with motivation, enthusiasm and team work we are doing fantastic things.
-
Service Delivery Manager
il y a 7 jours
Liège, Wallonie, Belgique NCIM Groep Temps pleinMultiple Roles in Service Management (NATO - NCI Agency Locations) SECURITY CLEARANCE IS REQUIRED I currently have several exciting openings within the field of IT Service Management across NATO environments. These roles are ideal for professionals with strong ITIL backgrounds, experience in service delivery, KPI & SLA management, and a passion for...
-
Account Managers/Senior Account Manager
il y a 3 semaines
Liège, Wallonie, Belgique Strategie agency Temps pleinStrategie agency has been providing strategic, branding & communication solutions for national and international brands since 1988 Belgium, The Netherlands, and Germany . To continue serving our valued clients at the highest standards, we are seeking an experienced and enthusiastic DUTCH SPEAKING Senior Account Manager — could it be you? You will take...
-
Senior Account Manager
il y a 2 semaines
Liège, Wallonie, Belgique Strategie agency Temps pleinWelcome to the agency where ideas and projects breathe fresh air Strategie agency has been providing strategic, branding & communication solutions for national and international brands since 1988 Yes - that's more than 37 years of experience Our main office combines countryside charm with global connectivity, situated at the intersection of three European...
-
Senior ICT Security Manager
il y a 2 semaines
Liège, Wallonie, Belgique GAMBIT Financial Solutions Temps pleinDo you believe finance can be something more meaningful than just a bunch of greedy wolves fooling around with others' money until a crisis happens? Do you have what it takes for that? Gambit is at a turning point in its technological development, and is investing in its product, both from a technical and a functional point of view. We have the ambition to...
-
Senior Account Manager
il y a 3 semaines
Liège, Wallonie, Belgique Strategie agency Temps pleinWelcome to the agency where ideas and projects breathe fresh airStrategie agency has been providing strategic, branding & communication solutions for national and international brands since 1988 Yes - that's more than 37 years of experienceOur main office combines countryside charm with global connectivity, situated at the intersection of three European...
-
Service Delivery Manager
il y a 3 semaines
Liège, Wallonie, Belgique SANDER. Temps pleinNotre partenaire, une entreprise spécialisée dans la gestion de systèmes complexes pour les opérateurs européens, recherche un Service Delivery Manager.Ce poste consiste à prendre en charge un nouveau projet stratégique, en assurant la coordination des opérations et en garantissant une gestion efficace des infrastructures. L'entreprise joue un rôle...
-
Service Delivery Manager
il y a 2 semaines
Liège, Wallonie, Belgique SANDER. Temps pleinNotre partenaire, une entreprise spécialisée dans la gestion de systèmes complexes pour les opérateurs européens, recherche un Service Delivery Manager.Ce poste consiste à prendre en charge un nouveau projet stratégique, en assurant la coordination des opérations et en garantissant une gestion efficace des infrastructures. L'entreprise joue un rôle...
-
Service Delivery Manager
il y a 12 heures
Liège, Wallonie, Belgique SANDER. Temps pleinNotre partenaire, une entreprise spécialisée dans la gestion de systèmes complexes pour les opérateurs européens, recherche un Service Delivery Manager. Ce poste consiste à prendre en charge un nouveau projet stratégique, en assurant la coordination des opérations et en garantissant une gestion efficace des infrastructures. L'entreprise joue un...
-
service delivery manager
il y a 2 semaines
Liège, Wallonie, Belgique EFOR Temps pleinFondé en 2013, Efor a su en 10 ans se positionner comme l'acteur européen de référence du conseil spécialisé en Life Sciences. Avec plus de 2000 collaborateurs répartis au sein de 19 agences en France, en Belgique, en Suisse et aux USA, nous mettons l'ensemble de nos expertises et méthodes au service de nos clients afin de sécuriser la mise et le...
-
service delivery manager
il y a 5 jours
Liège, Wallonie, Belgique EFOR Temps pleinFondé en 2013, Efor a su en 10 ans se positionner comme l'acteur européen de référence du conseil spécialisé en Life Sciences. Avec plus de 2000 collaborateurs répartis au sein de 19 agences en France, en Belgique, en Suisse et aux USA, nous mettons l'ensemble de nos expertises et méthodes au service de nos clients afin de sécuriser la mise et le...
-
Senior Health and Safety Manager
il y a 1 semaine
Liège, Wallonie, Belgique Design Build Search Temps pleinJob OverviewDesign Build Search, a leading building contractor, is seeking an experienced Senior Safety Advisor to join their team on a high-profile commercial construction project in Dublin City Centre. The successful candidate will be responsible for ensuring the health and safety of employees and site staff, promoting a positive safety culture, and...
-
Senior GL Accountant
il y a 3 semaines
Liège, Wallonie, Belgique Robert Walters Temps pleinFor our client, a Liège-based retail company, we are looking for Freelance Senior GL Accountant for an assignment of minimum 4 months. The key responsibilities of the Freelance Senior GL Accountant include: Manage the receivable and payable accounting including aged balance follow-up Lead month-end closings and reporting's in BE GAAP (salary, depreciation,...
-
Expert Comptable Senior
il y a 7 heures
Liège, Wallonie, Belgique FED Finance Temps pleinVous cherchez une opportunité qui vous permet de monter en compétences dans un environnement structuré, bienveillant et stimulant ?">FED Finance est votre partenaire idéal !">Nous recherchons un comptable senior motivé pour rejoindre notre équipe.">Ce poste consiste à gérer un portefeuille de clients varié (PME, indépendants, sociétés)">Vous...
-
Senior Manager, Project Management
il y a 6 jours
Liège, Wallonie, Belgique Burdock Consultants Belgium N.V. Temps pleinOur client is conducting a feasibility study on establishing Electric Arc Furnace (EAF) steelmaking in Europe as a pathway to decarbonization of the steel supply chain to supply some of the lowest CO2 flat steel products in Europe. While it is still in the feasibility study stage, this project is a potential game-changer for a shift toward sustainability and...
-
Senior System Engineer
il y a 3 semaines
Liège, Wallonie, Belgique Jefferson Wells Temps pleinLiège - Permanent Contract (CDI) #SystemsEngineer #TechnicalSales #EmbeddedSoftwareDesign #TechnologyIntegration #Electronics #TechnicalExpertise #EngineerJobs #Innovation For our client specialized in the design, development and supply of advanced technology solutions in the fields of Defence and Homeland Security, we are looking for a senior system...
-
Senior Project Manager
il y a 2 semaines
Liège, Wallonie, Belgique PaHRtners Temps pleinNotre client est un bureau d'études spécialisé dans le domaine de la simulation numérique. Actif dans plusieurs secteurs, il accompagne ses clients et partenaires, parmi lesquels figurent de grands leaders de la région liégeoise, sur divers projets de R&D. Animé par des valeurs fortes, il est reconnu pour son expertise et sa réactivité. Pour l'un de...
-
Senior Project Manager Data
il y a 3 semaines
Liège, Wallonie, Belgique PaHRtners Temps pleinNotre client est un bureau d'études spécialisé dans le domaine de la simulation numérique. Actif dans plusieurs secteurs, il accompagne ses clients et partenaires, parmi lesquels figurent de grands leaders de la région liégeoise, sur divers projets de R&D. Pour l'un de ses principaux clients situé en région liégeoise, nous sommes activement à la...
-
Senior Application Architect
il y a 4 jours
Liège, Wallonie, Belgique In-Hire Temps pleinAt InHire we believe that talent runs businesses - and the right recruitment partner can unlock unlimited potential within your organisation. That's why we've reimagined recruitment from the ground up. Beyond checking resume boxes, we seek candidates who ignite possibilities, challenge the status quo and elevate every role they touch. Our process focuses as...
-
Gestionnaire de Projets Senior
il y a 10 heures
Liège, Wallonie, Belgique Select HR Temps pleinPrésentation du posteNous recherchons un professionnel expérimenté pour occuper le rôle de Gestionnaire de Projets Senior. Cette fonction consiste à superviser la gestion et l'organisation des travaux de dragage et de dépollution en Wallonie et dans le nord de la France.MissionsSuperviser la bonne exécution des chantiers dans le respect des...
-
Comptable senior
il y a 1 semaine
Liège, Wallonie, Belgique ISIRO Temps pleinNous recrutons : Senior Comptable (H/F) – CDI Vous êtes un(e) comptable avec expérience à la recherche d'un nouveau défi dans un environnement digitalisé, stimulant et bienveillant ? Rejoignez notre fiduciaire en pleine croissance Localisation : Liège Ville - proche des Guillemins Entrée en fonction : Dès que possible À propos de nous Notre...
