Junior Site Reliability Engineer

il y a 3 semaines

Bruxelles, Région de Bruxelles, Belgique Atos Temps plein

About the Role - The Junior SysOps Engineer plays an operational role in incident analysis, diagnostic improvement and process documentation. He/She ensures rigorous monitoring of alerts and performance indicators and participates in the development of SRE (Site Reliability Engineering) and ITIL best practices

Responsibilities

  • Monitoring and management of alerts
  • Ensure real-time monitoring of alerts reported by supervision tools (infrastructure, middleware, applications) and by suppliers.
  • Qualify first-level incidents based on existing runbooks and checklists.
  • Alert and escalate complex incidents to the Senior SysOps and LEV2/LEV3 teams (LOT1, LOT2, LOT3).
  • Participate in on-call duty to ensure continuity of 24/7 support.
  • Initial diagnosis and documentation of incidents
  • Collect and analyze logs, metrics and performance indicators to facilitate incident diagnosis.
  • Complete incident reports and ensure the updating of tickets in the ITSM tool (JIRA).
  • Contribute to improving the knowledge base by enriching the documentation with feedback.
  • Technical assistance and support for LEV1
  • Help LEV1 teams understand and interpret technical alerts.
  • Explain the mechanisms of recurring incidents and suggest improvements to speed up their resolution.
  • Provide operational support in ticket management and tracking until resolution.
  • Participation in postmortems and continuous improvement
  • Attend "blame-free" postmortems and contribute to the analysis of critical incidents.
  • Identify and suggest improvements to limit the recurrence of incidents.
  • Monitor performance indicators (SLI, SLO, SLA, MTTD, MTTR) and help improve them.
  • Updating and improving runbooks and playbooks
  • Write and update runbooks and operational procedures for LEV1.
  • Ensure the clarity and accessibility of guides to guarantee a good understanding of the processes.
  • Work in collaboration with the Senior SysOps to enrich internal repositories.
  • Monitoring and skills development
  • Acquire progressive expertise on managed technical environments (Linux, Kubernetes, Kafka, databases, monitoring).
  • Experiment with supervision, automation and observability tools to improve skills.

Qualification and Required Skills

  • Relevant bachelor's degree or equivalent work experience in computer science or related field.
  • A minimum of 2 years of relevant experience to perform the advertised tasks.
  • Good understanding and experience in SRE / Operations principles and frameworks, DevOps and DevSecOps principles.
  • Fluent in French or Dutch

Technical Skills / Nice to have

  • Systems: Good understanding of Linux environments.
  • Virtualization & Containers: Knowledge of Docker, Kubernetes (a plus).
  • Middleware & Messaging: Notions of Kafka, JBoss, SpringBoot, HAProxy.
  • Observability and Monitoring: Familiarity with tools such as Prometheus, Grafana, Loki, ELK.
  • Databases: Knowledge of PostgreSQL, Oracle, MySQL.
  • Automation & Scripting: Basic knowledge of Bash, Python, Ansible.
  • SRE Methodology: Understanding of SLI, SLO principles, postmortems, advanced monitoring.
  • ITIL v4: Awareness of Incident, Problem, Change Management processes.

Must have Skills:

  • Organizational and Interpersonal Skills
  • Ability to learn quickly and improve skills.
  • Analytical and synthesis skills to identify and document incidents.
  • Sense of collaboration and ability to work in a team.
  • Good written and oral communication skills to document and popularize technical problems.
  • Rigor and autonomy in monitoring alerts and managing tickets.

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