IT Retail Operations Specialist
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The ideal candidate will:
- Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
- Act as the first point of contact for retail technology incidents, service requests and operational issues.
- Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
- Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
- Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
- Work closely with internal IT teams and external partners to ensure operational continuity.
- Coordinate and execute testing.
- Deployment activities for new releases, enhancements and projects.
- Analyze recurring incidents and recommend structural improvements.
- Maintain clear operational documentation, knowledge articles and support procedures.
- Support business users during peak trading periods and major rollout activities.
- Contribute to the continuous improvement of retail processes, user experience and operational efficiency.
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