Teamleader Technical Customer Service
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We are seeking to fill a position for our client through direct placement/headhunting as soon as possible:
Teamleader Technical Customer Service / Inside Sales Lead (f/m/x) in the Mechelen region (Belgium)
- You will conclude an open-ended employment contract with our client -
In this role of significant responsibility, you would lead and develop your team.
Your potential new employer is a globally leading, long-established Swedish company with over 1,000 employees and an annual turnover of approximately 300 million euros. The group specializes in high-quality, customized safety and partitioning systems, serving customers across the automotive, warehouse & logistics, and manufacturing sectors.
Become part of an innovative and forward-thinking company
Framework conditions – what you can expect:
- An attractive salary package including appealing benefits
- A versatile key position with a high level of personal responsibility and creative freedom.
- A dynamic, growing environment with flat hierarchies and room for personal development.
- The security of a global market leader combined with the agility of a medium-sized location.
- A modern working environment and a value-oriented corporate culture.
- and much more...
The role:
In this pivotal role, you will oversee day-to-day internal sales operations and serve as the main bridge between customers, production, and internal stakeholders.
Key responsibilities:
- Team Leadership & Coordination: Guide, coach, and support a team of four specialists, managing workloads, priorities, and process improvements.
- Quotation Management: Oversee the complete end-to-end quotation process, ensuring technical and commercial accuracy before submission.
- Technical Project Support: Translate customer specifications into technical solutions, create drawings using specialized software, and build accurate bills of materials (BOM).
- Order Processing & Operations: Coordinate orders directly with the manufacturing facility, monitoring lead times, specifications, and delivery schedules.
- Customer Advisory: Act as a key contact for technical and commercial inquiries, building long‑term relationships with clients.
Our requirements
- Bachelor’s degree or equivalent practical experience in Technical Sales Support, Internal Sales, or Sales Administration.
- Previous experience in a coordinating or supervisory capacity is a strong advantage.
- High technical aptitude; experience with technical drawing software and ERP systems is highly desirable.
- Proactive, solution-oriented mindset with excellent organizational skills under pressure.
- Fluency (written & spoken) in Dutch and French, and a good conversation level in English is essential.
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