Product Stewardship Specialist

About you and this role

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow’s Consumer Solutions business is seeking a Product Stewardship Specialist for its Personal Care Products portfolio, based in Seneffe, Belgium. In this role, you help ensure the safe and compliant use of products by providing fast, accurate, and customer-focused support on Environmental, Health & Safety and regulatory inquiries. Working across customer care, product compliance, and regulatory frameworks means partnering with enterprise product stewardship teams and technical experts worldwide. Success in this role comes from your customer focus, structured approach, and experience with European Union regulations and compliance topics, ideally complemented by knowledge of silicone products and applications for Home & Personal Care products.

Responsibilities

• Respond to customer Environmental, Health & Safety and regulatory inquiries using internal tools and escalated specialized questions to the appropriate experts.
• Follow escalation procedures for missing responses, Regulatory Data Sheet statements, toxicology-related requests, and distribute product communications as needed.
• Record and monitor inquiries to ensure accurate tracking, timely follow-up, and quick action on high-priority cases.
• Identify recurring inquiry trends and collaborate with Enterprise Product Stewardship Services to improve self-service resources.
• Prioritize inquiries using real-time metrics and business input, aligning responses with customer expectations.
• Support projects that harmonize product Environmental, Health & Safety information, maintain accurate documentation of interactions, and provide training to customer-facing teams.

Qualifications

• A minimum of a bachelor’s degree in chemistry, Environmental Science, Toxicology, Industrial Hygiene, or a specialized EH&S discipline (e.g. Product Stewardship, Product Regulatory, Sustainability).
• 3+ years of relevant industry experience or an Environmental, Health & Safety-related function.
• Strong working knowledge of products, markets, and global regulatory frameworks, ideally with silicone products and applications for Home & Personal Care products.
• Proficiency with Microsoft Office (Outlook, Word, Excel); Systems, Applications, and Products in Data Processing is an advantage.
• Excellent command of English and French.

Your Skills

• Customer focus: You are passionate about delivering accurate and timely information that helps customers address product safety, compliance, and regulatory inquiries.
• Technical curiosity: You are motivated to expand your knowledge of chemistry, international regulatory frameworks, and silicone chemistry.
• Cross-functional communication: You communicate and collaborate effectively with technical experts, business teams, and global partners across functions and time zones.
• Organization and prioritization: You work independently, manage competing priorities and deadlines, and maintain efficiency under pressure in a dynamic, multinational environment.
• Data analysis and problem‑solving: You analyze complex information, draw clear and logical conclusions, make sound decisions, and identify solutions that help resolve inquiries and improve processes.

Additional Notes

Relocation, visa, and immigration assistance are not available for this position.

Benefits – What Dow offers you

Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well‑being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company‑provided benefits, savings opportunities, financial