German and Dutch Speaking Customer Advisor
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Responsibilities
- Deliver strategic guidance and tailored interventions for elite fleet operators, transport partners, and specialized automotive dealerships.
- Manage critical inbound communications via phone and digital channels, upholding our uncompromising standards for safety and excellence.
- Diagnose the underlying causes of complex logistical and technical challenges to deliver optimal outcomes for corporate partners.
- Partner with Sales, Logistics, and Engineering divisions to ensure seamless workflows and data accuracy.
Requirements
- Native or near-native fluency in both German and Dutch is mandatory.
- Professional fluency in English (minimum B2 level) for corporate reporting and cross-border internal collaboration.
- A strong dedication to service excellence with the capacity to remain composed during peak operational hours.
- Ability to navigate multiple software platforms and data analysis tools concurrently.
- Readiness to work within a 24/7 rotating shift framework to provide continuous global coverage.
Soft Skills
- Composure Under Pressure
- Dedication To Service Excellence
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