Customer Service Coordinator, German
Il y a 5 jours
OostVlaanderen, Oost-Vlaanderen, Belgique
Jobtailor
Temps plein
35 000 € - 45 000 € Contrat
Gratuit avec email ou Google
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Gratuit avec email ou Google
- Support customers experiencing vehicle breakdowns across Europe
- Take full ownership of customer cases and coordinate solutions from start to finish
- Communicate regularly with customers, repair centers, and service partners
- Provide timely updates regarding repair progress and service status
- Coordinate with dealers and technical teams to ensure efficient problem resolution
- Deliver outstanding customer service through proactive communication
- Identify solutions and alternative approaches when unexpected challenges arise
- Maintain accurate records and case documentation
- Collaborate closely with colleagues in a multicultural and multilingual environment
Requirements
- Fluent German and Dutch (written and spoken)
- Good English communication skills
- Strong customer service mindset
- Excellent communication and interpersonal skills
- Ability to remain calm and solution-oriented under pressure
- Proactive and productive problem-solving approach
- Team-oriented attitude with strong collaboration skills
- Motivation to learn and continuously develop professionally
Soft Skills
- customer service mindset
- communication skills
- interpersonal skills
- solution-oriented
- problem-solving
- team-oriented
- collaboration skills
- calm under pressure
- proactive
- motivation to learn