Global Customer Support Leader — 24/7, Scalable Excellence
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Materialise is seeking a Global Customer Support Lead to build and scale a truly global support organization for SaaS and on‑premise solutions. You will shape vision, structure, and operating model across regions to deliver a consistent, high‑quality customer experience.
You’ll lead cross‑functional collaboration with product, engineering, and sales, design a follow‑the‑sun support model, and drive operational excellence with metrics, training, and a culture focused on customer success.