RST Senior Utilization Manager BIG

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Surgical Robotics Utilization team supports all aspects of system implementation, customer adoption, training, account development, and long-term program optimization for the Hugo™ Robotic-Assisted Surgery (RAS) platform. Hugo™ RAS is Medtronic's robotic-assisted surgery system designed to support minimally invasive procedures through advanced robotic technology. The team works closely with surgeons, clinical teams, and hospital leadership to help healthcare organizations establish, expand, and optimize robotic surgery programs while driving operational excellence and improved patient access to innovative surgical therapies.

Medtronic is continuing to expand its presence in robotic-assisted surgery and is seeking an experienced professional to support accounts across the Benelux region, Israel, and Greece. This field-based role requires significant travel and close collaboration with customers and cross-functional Medtronic teams. Candidates must be based in Belgium, the Netherlands, Luxembourg, Israel, or Greece and be willing to travel extensively throughout the territory to support training, program development, technology adoption, and account optimization activities.

Responsibilities

• Lead the successful adoption, growth, and optimization of Hugo™ RAS programs across assigned customer accounts
• Meet with robotic surgery program stakeholders to establish program goals, utilization metrics, and account development plans, conducting regular business reviews to monitor progress
• Develop surgeon training plans, coordinate participation in Medtronic training programs, and support the transition from training to independent clinical practice
• Develop and implement training plans for operating room staff and support teams to accelerate competency development and adoption of robotic-assisted surgery workflows
• Support technology adoption by providing on-site clinical and operational guidance during the early phases of program implementation and growth
• Utilize change management techniques to engage hospital stakeholders, facilitate organizational readiness, and drive sustainable program success
• Coach hospital teams to promote knowledge transfer, operational excellence, and long-term self-sufficiency in robotic surgery program management
• Collaborate with Medtronic commercial, clinical, technical, and service teams to ensure successful system integration and achievement of customer objectives

Required Knowledge and Experience

Bachelor's degree and 5+ years of relevant experience in healthcare, medical technology, clinical consulting, healthcare operations, surgical services, or a related field; or Advanced Degree with 3+ years of relevant experience

Fluent in English

Must be legally authorized to work and currently reside in Belgium, the Netherlands, Luxembourg, Israel, or Greece

Demonstrated experience working within operating room environments and familiarity with surgical procedures, hospital workflows, and clinical stakeholder engagement

Experience leading customer-facing implementation, healthcare transformation, training, or utilization programs

Willingness and ability to travel extensively throughout the assigned territory, up to 75% of the time

Preferred experience includes robotic-assisted surgery, advanced surgical technologies, healthcare consulting, change management initiatives, clinical education programs, or healthcare operational improvement project

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.