Medior Account Management Analyst

What you will do

You will join the account management team of a Belgian energy sector organisation, acting as the first point of contact for all players in the Belgian energy market, especially new market participants.

Your responsibilities include:

• Onboarding and offboarding market parties (suppliers, balance responsible parties and shippers)
• Keeping up to date and publishing relevant market information, and making accurate market and contact information available internally
• Acting as the first point of contact for new colleagues regarding market familiarisation
• Detecting market needs in terms of information provision and meeting those needs with the help of different internal teams
• Updating various information sources that are available
• Drafting processes, procedures and work instructions with a view to transferring certain tasks to a first-line team
• Improving the current account management service and implementing a feasible way of working using available ITSM platforms (TOPdesk, Azure DevOps)
• Coordinating incidents, questions and changes that often need to be handled cross-team, based on information provided
• Defining KPIs for the account management service and determining the governance forums where these are monitored, and providing input to the BI team for setting up user-friendly reporting

What we are looking for

• 3 years of demonstrable experience as a business analyst
• 4 years of demonstrable experience within the Belgian energy market
• Demonstrable experience coordinating onboarding and integration processes for internal and external stakeholders
• Demonstrable experience managing relationships with internal and external stakeholders
• Demonstrable experience facilitating workshops
• 2 years of demonstrable experience drafting and developing technical and business processes
• Demonstrable experience with ITSM platforms such as TOPdesk, Azure DevOps or similar
• Demonstrable experience with development and optimisation of business processes (BPM)
• Strong communication skills for coordination and communication with different stakeholders
• Dutch or French at C1 level (CEFR)
• Good knowledge of the other national language (minimum B1 level)
• English at C1 level (CEFR)

Preferred:

• Experience using AI tools to support daily work
• Experience with stakeholder management
• Experience with TOPdesk

The setting

This assignment runs from mid-December 2026 to mid-December 2027, with the possibility of extension.

You will work on site in Brussels at least two days per week, in line with the organisation's office attendance policy. A broader on-site presence may be required when reasonably necessary for the proper execution of the work, for instance due to project needs, meetings, onboarding, knowledge transfer, security requirements, continuity or other operational reasons. Occasional travel to other locations or to third-party sites may also be necessary.

You can join us for this assignment as a freelancer or as an employee of HumanInTech. Same role, same team. If you join as an employee, your employment continues beyond this assignment. When it ends, we’ll work together to find your next assignment.

Location: Brussels, hybrid

Work address: Belgium

Employer / contracting party: HumanInTech

Applications close (Brussels time): October 7, 2026 at 2:00 AM

Engagement: Freelance or employed by HumanInTech

Working hours: Full-time

Experience: 3–5 years or more

Education: Bachelor's or more

Published: September 2026