Senior Programme Manager – Digital Transformation

What you will do

You will lead a large-scale digital transformation programme for a Belgian public-sector organisation, modernising the full range of heritage management processes. The programme covers reference data management, case handling, citizen and partner relations, data publication and collaborative exchanges.

Your role is to ensure the overall coherence of the programme, its business and technology alignment, governance, funding and the coordination of multiple internal and external stakeholders.

Governance and programme steering

• Maintain the vision, roadmap, phases and deployment waves of the programme
• Lead governance bodies, steering committees and coordination meetings
• Track risks, dependencies, arbitrations and strategic decisions

Business scoping and target solution definition

• Coordinate business workshops to understand heritage and archaeological processes
• Structure requirements into functional blocks, requirements and transformation trajectories
• Ensure alignment between business needs and the digital solutions being implemented

Architecture and information system planning

• Define target solutions with architects and their integration into the broader IT ecosystem
• Arbitrate the use of shared transversal components already in place
• Steer and coordinate the application ecosystem and all its integrations
• Coordinate the construction of an ecosystem including heritage and archaeological reference data, case management processes, a public data portal, collaborative platforms for external actors, and geomatics and mapping services

Budget and financial management

• Build budget estimates
• Prepare and defend funding requests and public procurement files
• Track financial validations, contracts and orders associated with the programme

Multi-supplier coordination

• Steer the activities of service centres, external providers and internal teams
• Ensure coherence between developments delivered by the various teams involved in the programme

Quality, testing and go‑live

• Establish an end‑to‑end testing strategy covering all business journeys
• Supervise the organisation of technical, functional and user acceptance testing
• Prepare production releases and operational go‑lives

Heritage data governance

• Ensure the consolidation of heritage and archaeological reference data
• Steer historical data migrations
• Guarantee the quality, integrity and publication of heritage data

Change management

• Structure communication, training and support mechanisms
• Prepare business teams for the adoption of new digital tools and processes
• Coordinate actions with change management teams

You will also ensure the operational implementation of the programme, both on the business side (with dedicated business teams) and on the digital side. Proven skills in operational management will be required, including ITSM service delivery management.

What we are looking for

Essential experience and skills

• Senior‑level experience managing complex programmes in large organisations undergoing digital transformation
• Senior‑level expertise in governance of multiple complex stakeholders
• Senior‑level knowledge of programme and project management methods (Agile, Waterfall, PMBOK, Prince2, etc.)
• Senior‑level experience in application integration and interoperability
• Confirmed experience in functional architecture and information system planning
• Confirmed experience in coordinating offers and analysing solutions
• Confirmed experience managing suppliers and external providers
• Confirmed knowledge of ITIL, ITSM and service delivery
• Confirmed experience establishing complex operational models and organisations
• Confirmed experience in budget management
• Proficiency in French (C2 level)

Desirable experience

• Experience in the public sector (procurement, budget management, etc.)
• Experience with complex systems such as ERP platforms, citizen portals, web integration and geomatics

Personal qualities

• Transversal leadership and the ability to mobilise multidisciplinary teams
• Excellent written and oral communication skills
• Strong analytical, synthesis and decision‑making abilities
• Ability to work in complex, transforming environments and in public‑service settings
• Negotiation skills and the ability to manage priorities
• Ability to build consensus between business and IT stakeholders
• Internal client o