Senior Helpdesk Specialist – ITSM

Keystone Solutions is seeking a seasoned Helpdesk Specialist to join a client-site consultancy project. You will handle end-user IT issues, manage incidents, and help optimize service desk processes while aligning with ITIL-based practices.You will work with cross-functional IT teams, promote security awareness, and contribute to the deployment of a new...

Editx in Belgium seeks an IT Support/Service Desk professional to assist end-users, diagnose hardware and software issues, and manage incidents and changes. You will contribute to a new service management platform, promote security practices, and maintain IT asset inventories.The role focuses on improving service quality, documenting solutions, and reducing...

Pauwels Consulting is seeking a Senior Helpdesk Specialist for a client in the energy and environment sector. The role involves managing incidents, supporting end-users, and contributing to a new service management platform.You will work onsite in Dessel in a full-time capacity, dealing with hardware and software issues and maintaining IT inventories. The...

Mission Overview As a Helpdesk Specialist, you will be engaged in a consultancy mission at a client site representing Keystone Solutions. You will be responsible for addressing IT issues and inquiries reported by end-users, ensuring optimal working conditions through effective management of workstations and peripherals. Key Responsibilities Support...

TiTANS België zoekt een ervaren Service Desk Specialist om eindgebruikers te ondersteunen via telefoon, e-mail en een ticketsysteem, en om de uitrol van een nieuw service management platform te begeleiden.Je beheert werkstations en randapparatuur, signaleert trends en werkt nauw samen met IT-teams. Een proactieve, klantgerichte houding en ITIL-kennis zijn...

Als Service Desk Specialist ben je verantwoordelijk voor het behandelen van informaticaproblemen en vragen die door eindgebruikers worden gemeld. Daarnaast zorg je voor het beheer van werkstations en randapparatuur, zodat gebruikers in optimale omstandigheden kunnen werken.Je werkt gestructureerd en klantgericht en zorgt ervoor dat incidenten,...

Mission Overview:As a Helpdesk Specialist, you will be engaged in a consultancy mission at a client site representing Keystone Solutions. You will be responsible for addressing IT issues and inquiries reported by end-users, ensuring optimal working conditions through effective management of workstations and peripherals.Key Responsibilities:Support...

As a Service Desk Specialist , you are responsible for handling IT problems and questions reported by end users. Additionally, you manage workstations and peripherals so that users can work in optimal conditions. You work in a structured and customer-oriented manner and ensure that incidents, service requests, and changes are correctly recorded, analyzed,...

📋 Taken en verantwoordelijkhedenOver de functieAls Service Desk Specialist behandel je IT-vragen en informaticaproblemen van eindgebruikers. Je zorgt er daarnaast voor dat werkstations en randapparatuur correct beheerd en onderhouden worden, zodat medewerkers in optimale omstandigheden kunnen werken.Je werkt gestructureerd en servicegericht en volgt...