Incident Management Coordinator SO4
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- Knowledge of Services delivery, and practical experience coordinating engineering teams so that incidents are resolved as quickly as possible, within the SLA targets, and the right Resolver Group and Service Owner;
- Extensive experience with telecommunications and information systems in both static and deployed environments;
- Possesses experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level .
- Language: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
Duties/role:
- Applying a structured approach to develop and document the detail for a continuity plan ;
- Maintaining documentation of business continuity and disaster recovery plans ;
- Supporting the development of a test plan and implementation of continuity management exercises.
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Incident Management Coordinator SO4
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