Software IT License Management

As a Software Governance, SaaS & License Management Consultant, you will act as the central owner of the software governance process execution and monitoring.

You will ensure that:

• All software and SaaS solutions are properly assessed, approved, and inventoried
• Governance processes are effectively applied, measured, and continuously improved
• Licenses are controlled, optimized, and aligned with real usage

This is a hands-on coordination and governance role, combining operational rigor with continuous improvement responsibilities.

Key Responsibilities

1. Governance Process Ownership & Monitoring

• Execute and monitor the end-to-end software and SaaS governance process
• Ensure that all required security, compliance, procurement, and architecture checks are consistently applied
• Define and track governance KPIs (e.g., lead time, compliance rate, process gaps)
• Identify bottlenecks, inefficiencies, and governance gaps
• Drive continuous improvement of governance processes, tools, and ways of working
• Promote a pragmatic governance approach balancing control and business agility

2. Software & SaaS Intake Governance

• Govern the intake of new software and SaaS requests
• Ensure no tool is introduced without proper approval and validation
• Challenge requests by identifying existing internal solutions
• Coordinate and follow up all required reviews and approval.

3. Software Inventory & Data Quality

• Ensure that all software and SaaS solutions are correctly inventoried and maintained
• Own and maintain the software catalogue / SaaS inventory, including:

• Solution details
• Ownership
• Approval status
• Licensing model
• Lifecycle status

• Ensure completeness, accuracy, and consistency of inventory data
• Reduce shadow IT by improving visibility and governance coverage

4. License Management & Optimization

• Manage licenses under Digital Workplace responsibility
• Ensure timely renewals and contract follow-up
• Monitor license usage and identify optimization opportunities
• Analyze usage reports and drive cost optimization actions
• Ensure alignment between purchased licenses and actual usage
• Contribute to license governance best practices and policies

5. Stakeholder Coordination

• Act as the central coordination point between:
• Business teams
• Digital Workplace
• Architects
• Information security & data protection
• Procurement & vendor management
• Other IT teams
• Ensure smooth collaboration and timely decision-making
• Proactively follow up and drive actions to closure

6. Reporting & Continuous Improvement

• Produce and analyze governance and license usage reports
• Define and track KPIs for service performance and governance effectiveness
• Identify trends, risks, and improvement opportunities
• Improve transparency and reporting for stakeholders and management

7. Documentation & Process Enablement

• Maintain and improve governance documentation (Confluence, SharePoint, etc.)
• Ensure processes are clear, accessible, and understood by stakeholders
• Support integration of governance into procurement and tender processes
• Contribute to standardization and simplification of governance flows

Requirements:

• You are able to speak, read and write fluently English and French or Dutch.
• 3 to 4 years of experience in:

• IT Governance
• IT License Management
• Software/SaaS coordination

• Strong understanding of:

• Software/SaaS intake and approval processes
• Governance frameworks and compliance topics (GDPR, vendor risk, security review)

• Proven experience with license management or usage monitoring
• Strong stakeholder coordination skills across multiple domains
• Strong ownership mindset: proactive, structured, autonomous
• Analytical mindset with experience in KPI definition and reporting
• Excellent communication skills (business & IT)
• Experience with documentation tools (Confluence, SharePoint, etc.)
• Structured and detail-oriented with strong follow-up discipline
• Able to manage complexity and incomplete information
• Hands-on and solution-oriented
• Strong communicator who can bridge business, IT, and governance topics
• Focused on both control and continuous improvement