Data Service Intelligence Lead for Complex Escalations
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Moody’s Corporation is seeking a senior Service Intelligence Lead to manage enterprise escalations and governance for customer-critical Data Estate issues. You will own the complex-escalation queue, coordinate across Data Operations, Product, Engineering, Client Service, Sales, Governance, and domain teams to drive durable resolution.
The role requires strong executive communication, data governance expertise, and experience with AI-enabled workflows to translate evidence into actionable