Sales Support Administration Diplomat Service

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About Global Blue. Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A glimpse in your role: As a Merchant & Diplomat Service Support, you will provide reliable operational and administrative support to the Merchant Service and Diplomat Service teams by acting as a key contact for retailers, customers and the Sales team, ensuring accurate retailer data, timely file preparation, TFS/DTFS follow-up and high-quality service delivery.

Your responsibilities

• Support bad debt follow-up, including coordination with retailers and internal services.
• Contact retailers to request missing information, clarify queries and maintain accurate accounting and contact details.
• Prepare, maintain and send Merchant Service team files in line with internal process requirements.
• Support DTF validation and completions based on volume, priority and Merchant Service team workload.
• Assist with retailer settings in office systems and ensure data is complete, accurate and up to date.
• Administrative tasks, handling customer requests by telephone, support, handling mail and invoicing and coordination towards customers.
• First-line point of contact and support for customers and coordination to partners in respect to operational tasks and follow-up of after-sales and complaint handling and assist with settings in our office system.
• Contract drafting, archive and management, maintenance of the administration system.
• Involved in projects to improve the Global Blue services.
• Sort TFF forms, prepare boxes for shipment and ensure records are handled accurately.
• Provide day-to-day administrative support to Diplomat Service activities, including customer/retailer queries and coordination with Sales.

Every action has an impact.

Why we want you

• Strong in numeracy skills with high attention to detail and accuracy.
• Customer-focused with the ability to provide a professional and positive experience.
• Structured, organized and able to prioritize operational workload.
• Collaborative and proactive in working with Merchant Service, Diplomat Service and Sales teams.
• Reliable in handling confidential, customer and commercial information.

Key competencies to empower your journey. You'll drive towards success if you have:

• Fluent in French, Dutch and English.
• Strong customer-facing, interpersonal, verbal and written communication skills.
• Good time management, prioritization and follow-up skills.
• Experience with Microsoft Office, CRM software, office systems and accurate data entry.
• Ability to work with operational records, retailer settings and process documentation.
• Comfortable coordinating across teams and following up on open operational items.
• Retail, commercial operations or customer service experience preferred.

Qualifications

• High school diploma or equivalent education required.
• Minimum of 4 years experience in account management, customer service, administrative support or operations, ideally within FMCG, retail or financial services.
• Experience in merchant/retailer support or back-office operations is an advantage.

About Shift4

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

A Global Leader in Financial Technology

75+ Countries; $300+ Billion Processed Annually; 300,000+ Customers; 1,200+ Technology Integrations; 5+ Billion Annual Transactions; 100+ Payment Methods

Commitment to Social Responsibility

Shift4Cares We take corporate social responsibility serious and strive to make a positive impact on the world around us.

Welcome to the future of commerce

WELCOME TO THE FUTURE OF COMMERCE

Equal Opportunity