First-Line IT Support Engineer
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In4Matic is seeking a first-line Service Desk Engineer to join its IT support team. You will be the initial contact for users with IT issues, combining strong communication with a practical, solution-focused mindset to handle requests from contact to resolution.
Responsibilities include incident registration, first-contact diagnosis, proactive updates, ticket follow-up, and escalation when needed. Fluent Dutch and English are required, with French advantageous, and ITIL knowledge a plus.