Deskside Support Engineer Level 2 | Celtic Management Services | Brussels, Belgium

Position Summary

Celtic Management Services is actively seeking an experienced, high-caliber, and technical Deskside Support Engineer Level 2 to join our client IT infrastructure team in Brussels, Belgium on a full-time 12-month contract basis. In this critical senior deskside support role, you will be responsible for resolving complex Tier 2 hardware and software escalations, managing enterprise endpoint deployments, and ensuring uncompromised IT operational efficiency. You will leverage your deep specialist expertise in advanced Windows/macOS troubleshooting, Active Directory administration, and IT service desk workflows to deliver exceptional technical support. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and management enterprise.

Detailed Job Description

As a Deskside Support Engineer Level 2 supporting enterprise IT infrastructure in Brussels, Belgium, you will take full operational, tactical, and technical ownership of advanced desktop engineering, incident escalation resolution, endpoint security compliance, and VIP user support. Your day-to-day responsibilities include diagnosing intricate operating system bottlenecks, managing complex hardware repairs, deploying enterprise software packages via deployment tools (SCCM/Intune), and mentoring junior support staff. You will utilize your mandatory bilingual proficiency in the local language (B2 or C1 level) alongside fluent English communication skills to collaborate with regional business leaders and IT teams. Furthermore, you will manage application requirements via direct email to Ayesha Fatima at ayesha.fatima@ie-cms.com, ensuring strict compliance with the 12-month contract duration and language requirements.

Key Responsibilities

• Provide advanced Tier 2 technical support and resolve escalated hardware, software, and network incidents for enterprise end-users.
• Diagnose and troubleshoot complex Windows and macOS operating system anomalies, driver conflicts, and application failures.
• Administer enterprise endpoint management systems (e.g., Microsoft Intune, SCCM) for software packaging, patching, and OS deployments.
• Manage Active Directory user accounts, security groups, group policies (GPO), and permission access structures.
• Configure, maintain, and troubleshoot enterprise mobile devices, IP telephony, video conferencing suites, and peripherals.
• Handle critical IT support tickets and VIP escalations, ensuring strict compliance with advanced incident resolution SLAs.
• Participate in endpoint security audits, vulnerability remediation, encryption compliance, and antivirus management.
• Maintain meticulous technical documentation, knowledge base articles, and hardware asset inventory records.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related technical discipline.
• Minimum of 4+ years of progressive professional experience in advanced IT deskside support, desktop engineering, or tier 2/3 help desk operations.
• Strong hands‑on expertise in Windows Server/Client administration, macOS, and enterprise hardware diagnostics.
• Proven practical experience with endpoint management tools (Microsoft Intune, SCCM, Jamf) and Active Directory.
• Mandatory bilingual proficiency: Local language (B2 or C1 level) and fluent English (written and spoken).
• Mandatory legal work eligibility in Belgium with local residency and availability for on‑site operations in Brussels.
• Strong analytical, root‑cause troubleshooting, problem‑solving, and stakeholder management capabilities.
• High professional accountability, autonomy, and dedication to maintaining high service availability.

Nice-to-Have Skills

• Professional certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, ITIL Managing Professional / Foundation).
• Prior professional working experience in multinational corporate headquarters or international banking/consulting environments.
• Familiarity with PowerShell scripting for automation and endpoint management tasks.
• Basic understanding of enterprise networking (VLANs, VPN, DNS, DHCP) and server infrastructure.
• Experience with hardware asset lifecycle management and vendor coordination.

Salary and Contract Details

• Salary/Rate: Market Competitive / Global IT Staffing Package
• Deadline: Open until filled
• Notice Period: Immediate to 14 Days
• Contract Duration: Contract / Full-Time – 12 Months (Brussels, Belgium)