Business Process Manager

Mission description:
Excited to work on a project for a key Belgian player in the energy landscape? The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country. Side-by-side with other Contingent Workers and ELIA staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. Only together can we make the biggest impact possible We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service description:
The Business Process Managers (‘BPM’) at the National Control Center (NCC) are driven by the ever-changing energy landscape, changing national or EU regulations and the continued integration of European electricity markets. Generally, as a BPM at the NCC, you will manage a range of projects and gain in-depth knowledge to act as a subject matter expert for specific domains and processes, both in-house and externally. For this specific hiring, the NCC is searching for a team reinforcement who will work on processes linked to the Real-Time Balancing business domains. This includes activities related to FCR/aFRR/mFRR product evolutions, European balancing platforms PICASSO & MARI, congestion meets balancing challenges, evolutions linked to flexible connections, BRP positioning, balancing indicators for control room, etc.

More in general, your responsibilities could be the following:

• Ensuring the realisation of complex change projects linked to new processes at the NCC dispatching. This will involve:
  • project planning & coordination of project-team meetings
  • determine needs of the business (e.g. our shift engineers)
  • cooperate with our dedicated product teams who build the operational tools for the control room (refine business requirements, approve technical design-proposals, perform business tests)
  • write operational procedures
  • provide training sessions to the shift engineers
  • participate in roll-out and hypercare after go-lives
• Ensuring good communication and sufficient reporting on your initiatives, so all stakeholders have access to the information they need to perform their role.
• Representing NCC operational needs as business stakeholder in the different internal & external project teams (e.g. voice operational concerns and principles in discussions with market colleagues).
• Other duties, including development of the experience and business domain expertise necessary to act as the company’s internal and external point of contact for your process domain(s).
• Provide support to operational teams during incidents when needed.

External representation of Elia is typically part of the role, in the form of actively taking part in (inter)national working groups (Core CCR, ENTSO-e, MCSC, Synergrid, etc.) as a member and/or working group leader.

Requirements:

Candidates must meet the following requirements:

• You have a Master degree in a technical or economic field;
• You have at least three years of work experience in the energy industry;
• Prior knowledge of the Belgian balancing context is a strong plus;
• You speak English and Dutch or French fluently and are willing to improve your knowledge of Dutch or French if necessary;
• You find it easy to take initiative, and you are able to work both independently and in a team;
• You know how to design & implement new processes and are proactive in their improvement;
• You are analytical and able to prepare detailed error analyses;
• You are able to think on a conceptual level, but you can switch to a more pragmatic and operations-oriented mindset when needed;
• You are able to identify connections with other activities within the company;
• You are able to communicate assertively;
• You are willing to travel within Europe two to four days per quarter, if required because of the projects assigned to you;

Additional information:

• Onsite presence: By default, a physical presence on site is required for 2 days per week.
• Although telework is allowed, regular physical presence in the National Control Center (+/- 3 days per week) is required for this role.
• Meeting and desk activities will be split between the two Elia Group locations in Brussels, and occasionally the 50Hertz Netzquartier in Berlin (2 days working at the office per week on average).
• In case of travels to Germany, Elia will cover all costs.

Important: for non-EU candidates, please present candidates who comply with the follow