IT Service Desk Support SpecialistJob title is “IT Service Desk Support Specialist”
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NISH Tech BV is looking for an experiencedIT Service Desk professionalto join Elia’s IT support team as a backup service consultant.
The role focuses on1st and 2nd line IT support, including call and email intake, ticket creation and follow-up, troubleshooting, user support and execution of technical actions based on established processes and checklists.
The consultant will support the offices in the main location , and will contribute to maintaining reliable and efficient IT services in a critical energy infrastructure environment.
Key Responsibilities
- Provide 1st and 2nd line IT support to end users.
- Handle incoming IT support requests through calls and emails.
- Create, update and follow up tickets in the Helpdesk ticketing tool.
- Troubleshoot Windows 10/11 configuration and technical issues.
- Support Microsoft Office 365 and standard business applications.
- Manage users and access through Active Directory.
- Perform hardware staging and support PCs, printers and peripherals.
- Troubleshoot basic network, Wi‑Fi, VPN and TCP/IP-related issues.
- Support VoIP, videoconferencing and meeting-room technology.
- Execute technical actions according to established processes and checklists.
- Follow IT procedures and ensure proper documentation.
- Take ownership of incidents and provide solution‑oriented support.
Required Skills
Mandatory Skills
- 5+ years of experience with Windows 10/11configuration and troubleshooting.
- Good knowledge ofMicrosoft Office 365.
- Experience withActive Directoryand user management.
- Relevant IT education or equivalent professional experience.
- Excellent communication skills inDutch and French, with working knowledge ofEnglish.
- ITIL knowledge and certification.
- Experience withTCP/IP, VLAN, Wi‑Fi, PoE and 802.1x.
- Basic knowledge of VPN and IT network topology.
- Basic hardware knowledge including PCs, printers and peripherals.
- Experience with Helpdesk ticketing tools.
- Good knowledge of technical troubleshooting and user support.
- Strong Dutch and French communication skills, with working knowledge of English.
- Valid driving license and access to a car.
- Autonomous, flexible, proactive and client-oriented approach.
Nice-to-Have Skills
- Knowledge of MS Visio and Adobe products.
- Basic DOS command knowledge.
- Basic VoIP knowledge.
- Videoconferencing support.
- Meeting-room/domotica support.
- Smartphone and GPRS troubleshooting.
- VMware and software virtualization knowledge.
Location
Brussels, Belgium
On‑site: 2 days per week by default
Work regime: 60%
As this is a backup position, the 60% workload can vary from week to week depending on operational needs.
About NISH Tech BV
NISH Tech BV is an IT consulting and technology services company connecting highly skilled professionals with leading organizations across Europe. We support clients across digital transformation, technology, business transformation, data and enterprise initiatives by connecting experienced professionals with challenging and impactful opportunities.
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