24/7 Service Desk Agent — IT Support
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Stefanini, Inc in Belgium seeks a Service desk agent to provide 1st line support for internal and external users within the client’s Network Operations Division. The role focuses on software and application support, with troubleshooting guided by the knowledge base.
The Technician will manage calls and emails, troubleshoot, document, and resolve IT issues, ensuring attendance, quality, and customer service metrics are met. Availability: 24/7 shifts; a company car is provided; onsite work.