Service Desk Engineer
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Schedule:
24/7 rotating shifts, including nights
We are looking for a Service Desk Engineer to support a mission-critical IT environment.
You will provide first-line support, manage incidents and requests, troubleshoot Windows, Active Directory, hardware, software and basic network issues, and escalated complex incidents when required.
Requirements:
- 2+ years of Service Desk / IT Support experience
- Fluent French and Dutch
- Experience or willingness to work in 24/7 shifts
- Windows, Active Directory, ITSM/ticketing and basic networking
- ITIL knowledge is a plus
- Strong communication, empathy and customer orientation
- Resilient, proactive, reliable and comfortable working under pressure
Previous night-shift or 24/7 support experience is strongly preferred.
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