Helpdesk & Workplace Support Technician
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Job Responsibilities
- Provide 1st & 2nd line support by telephone, email, or in person
- Actively filter, handle, coordinate, and follow up on IT service requests
- Provide user assistance in a broad sense, including tablets, smartphones, etc., via all communication channels (phone, email, IT corner, Yammer, etc.)
- Identify, track, and resolve hardware and software incidents affecting end users
- Ensure workstation asset management
- Set up, configure, and maintain workstations
- Prepare accurate and timely support documentation where required
- Actively contribute to workplace-related projects
- Coordinate technical assistance to resolve operational issues with internal and external service providers
- Liaise with external suppliers to ensure delivery meets agreed standards and timescales
- Advise on workplace and mobile architecture in a broad (conceptual) sense
- Drive innovation and improvement projects
Must Have Skills
- At least 5 years of relevant experience is required
- Extensive experience with Windows 10/11
- Strong expertise in Office 365
- Proficient in macOS
- Solid experience with Active Directory
- Advanced troubleshooting skills
- Skilled in proximity/on-site support
- Strong experience in hotline/remote support
- Experienced in mobile services support, including smartphones, tablets, and mobile device management systems
- Advanced VIP IT support experience
- ITIL knowledge considered an advantage
- Strong interest in IT technology trendsStrong analytical mindset, able to tackle problems from different angles and make quick decisionsFluent in French, Dutch, and English
Nice to have
- Good experience in PowerShell IT workplace experience in a large enterprise environment (+1,000 users); experience in a trading environment is a plus
- Outstanding communication skills and ability to work autonomously
- Service-oriented (customer-facing)
- Not afraid to take initiative and drive improvements
- Enjoy working in a team
- Able to perform under pressure
- Reliable and punctual
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
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