Functional Business Analyst

As a FunctionalBusinessAnalyst, you will support the evolution and day-to-day operation of a customised ERP environment used to manage key organisational and administrative processes.

You will work closely with business stakeholders to understand their needs, translate them into actionable requirements and support technical teams throughout the development and maintenance lifecycle.

Your main responsibilities will include:

• Business requirements: Gather, analyse and refine functional requirements through workshops and regular exchanges with business stakeholders

• Functional specifications: Translate business needs into clear user stories, acceptance criteria and functional documentation, ensuring requirements are prioritised and actionable

• Business process modelling: Analyse existing workflows, identify improvements and produce BPMN diagrams, wireframes and other functional models

• ERP application evolution: Support the development, enhancement and maintenance of enterprise applications, particularly those supporting HR and administrative processes

• Agile delivery: Manage and maintain the functional backlog, participate in Agile ceremonies and clarify requirements throughout development

• Application support: Provide second-level functional support by investigating incidents, analysing application behaviour and coordinating the resolution of issues with technical teams

• System integrations: Investigate functional issues involving data exchanges and synchronisation between interconnected applications

• Functional testing: Validate new features and corrections, prepare test scenarios and coordinate User Acceptance Testing (UAT) with business users

• Documentation: Maintain functional documentation, user guides and knowledge-base articles to support application maintenance and end users

Experience - Requirements

• Minimum 3 years of professional experience in Business Analysis, Functional Analysis, ERP Consulting or a comparable role

• Proven experience gathering requirements, writing user stories and preparing functional specifications

• Experience working on the development, maintenance or continuous improvement of enterprise applications

• Good understanding of business process analysis and modelling, particularly BPMN

• Experience participating in Agile software delivery, working closely with developers, testers and business stakeholders

• Practical experience with functional testing, acceptance criteria and User Acceptance Testing (UAT)

Technical & Functional Skills

• Good understanding of business applications and interconnected information systems

• Ability to analyse application behaviour, functional incidents and data exchange issues

• Familiarity with application support, incident management and change requests

• Experience using backlog management, ticketing and documentation tools, such as ServiceNow, Jira or Confluence, or equivalent solutions

• Ability to produce functional documentation, process diagrams and wireframes

Soft Skills

• Strong analytical skills and a practical, solution-oriented mindset

• Excellent communication skills, with the ability to translate business needs into clear requirements for technical teams

• Ability to work independently while collaborating with multidisciplinary teams

• Proactive approach to investigating issues, clarifying requirements and identifying improvements

• Comfortable working in a multicultural environment with multiple stakeholders

Nice to Have

• Previous experience with HR management systems or applications supporting administrative processes

• Experience with customised ERP platforms, including Odoo or similar solutions

• Understanding of application integrations, data synchronisation and associated troubleshooting

• Previous experience within European institutions or other large international organisations

What’s in it for you?

• An exciting role and opportunity to contribute to impactful projects that shape Europe’s digital future

• A hybrid work schedule, blending in-office collaboration with the convenience of working from home

• Access to training programs that promote skill enhancement and professional growth, to stay updated with the latest technologies and practices

• Collaboration with diverse teams in a multicultural environment, providing exposure to various perspectives and ideas