Shopify Product Owner
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About Falk & Ross. Falk & Ross Group Europe (Sembach, Germany) is a B2B supplier of blank apparel to resellers and decorators, part of The Cotton Group since November 2024. It serves 58,000 registered customers (28,000 active) in 31 European countries from a catalogue of 2,500 styles and 60,000 SKUs. It is replacing its legacy OXID web shop with a Shopify Plus B2B platform, integrated with Akeneo PIM, Salesforce CRM, HubSpot and the ERP (Sage 100 today, Sage X3 expected in about two years).
Ask Phill (Shopify Plus Platinum Partner) is the systems integrator; Induxx (Akeneo PIM) and Humix (Bynder DAM) are implementation partners. With no separate Programme Manager, the Project Lead carries both programme governance and day-to-day delivery, and holds interim product authority until the Shopify Product Manager joins.
The Role, What You Will Do
- Governance and reporting: Project Plan, stage plans, budget, Risk and Issue Registers; Highlight, Exception and End Stage Reports to the Project Board and Steering Committee, within agreed tolerances.
- Delivery with Ask Phill: release plan and sprints, change control (no change without a signed Change Request), UAT, go-live criteria, rollout across 31 markets and migration of the 70 reseller API customers off OXID.
- Partner commitments: hold Ask Phill, Induxx and Humix to firm, scheduled commitments. Induxx and Humix run many projects, so keeping them on schedule is a core part of this role.
- ERP and integration: with the ERP Integration Owner, integrate against Sage 100 now and re-point to Sage X3 later as a connector swap; select the middleware (iPaaS) approach.
- Interim product authority: triage the requirements backlog, recommend the build approach (standard Shopify Plus or Ask Phill Accelerator) and keep a decision log for the Shopify Product Manager.
- PIM and catalogue: authorise and steer the PIM & Catalogue Manager's work package and report catalogue completeness by market.
Candidate Profile, Mandatory Requirements
Programme and delivery
- Led a B2B eCommerce platform implementation end to end in a multi-market, multi-entity environment, covering governance and hands-on delivery.
- Hands-on Shopify experience (Shopify B2C required; Shopify B2B an advantage).
- PRINCE2 Practitioner or equivalent: Project Board, stage boundaries, tolerances, exception management.
- Track record managing a systems integrator and specialist partners: change control, release governance, budget ownership.
Platform, product and data
- ERP integration with a commerce platform, via a staging layer or iPaaS. Any ERP is required; Sage X3 preferred.
- Working knowledge of PIM (Akeneo) and DAM (Bynder) integration patterns.
Stakeholders and language
- Credible with the Board and across IT, finance, commercial and customer service. English fluent; German advantageous.
What Success Looks Like
The platform live in the priority markets and integrated with Akeneo, Salesforce, HubSpot and the ERP, the 70 reseller API customers migrated without disruption, and a Project Board that has always had a reliable view of health, cost and risk.
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