SaaS Customer Support Engineer: Troubleshooting

Il y a 2 jours

Elsene, Brussel-Hoofdstad, Belgique Model N, Inc. Temps plein 50 000 € - 70 000 € Contrat

Model N is seeking a Customer Support Engineer in Belgium to manage support tickets while developing deep product and technical knowledge. You will own the ticket lifecycle, provide timely updates, and participate in customer meetings, guided by senior team members.

Responsibilities include troubleshooting, learning core product configurations, and contributing to knowledge bases. Collaborate with teammates to ensure SLA adherence and continuous improvement in support processes.