Freelance L1

Freelance Support Engineer - Long Term - Dutch Speaking

We are seeking a Freelance L1/L2 Helpdesk Support Engineer to provide technical support to end users across desktop, laptop, mobile and Microsoft-based environments. The successful candidate will be responsible for diagnosing and resolving hardware, software, network and user access issues while delivering excellent customer service.

Responsibilities

• Provide 1st and 2nd line technical support for users across the business.
• Troubleshoot and resolve Windows 10/11 operating system issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Manage user accounts, permissions and access through Active Directory and Entra ID (Azure AD).
• Install, configure and maintain desktops, laptops, mobile devices and peripherals.
• Log, prioritise and resolve incidents and service requests through the ITSM ticketing system.
• Support VPN, Wi-Fi, LAN connectivity and basic network troubleshooting.
• Escalate complex issues to infrastructure or third-line teams when required.
• Assist with new starter onboarding, leaver processes and device provisioning.
• Create and maintain technical documentation and knowledge base articles.

Experience

• Commercial experience in an L1/L2 Helpdesk, Service Desk or Desktop Support role.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft 365 products.
• Active Directory and Entra ID administration.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems and ITIL-based support processes.

Additional Details

• START DATE: ASAP
• CONTRACT: Freelance
• ONSITE POLICY: Brussels or Antwerp
• HOURS PER WEEK: Full time
• LANGUAGES: English and Dutch
• INTERVIEW PROCESS: One stage