Second Line Support Engineer
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Minimum 2 years in a similar IT support or management role.
Education
Bachelor's degree in IT or equivalent experience required.
Required Skills
Microsoft Intune Windows Autopilot Microsoft Defender for Endpoint Active Directory Microsoft Entra ID
Soft Skills
Analytical Precise Client-oriented Clear communication Structured and proactive work
About
The Position
As a Second Line Support Engineer, you will manage and secure workstations and mobile devices, ensuring a stable Microsoft 365 environment. You will work closely with Security, IAM, and IT teams.
The Company
Smals provides ICT services and solutions to enhance public sector operations. Our mission is to deliver impactful IT solutions for society. We aim to continuously innovate and improve digital services.
Your Responsibilities
- Configure, deploy, and maintain devices via Microsoft Intune.
- Manage configuration profiles, applications, and updates through Windows Autopilot.
- Analyze and resolve second-line incidents related to Windows, Microsoft 365, network, VPN, and MFA.
- Monitor alerts in Microsoft Defender for Endpoint and contribute to remediation actions.
- Document solutions, perform Root Cause Analyses, and ensure compliance with security policies.
- Collaborate with Security, IAM, and IT teams to continuously improve the digital work environment.
Why Join Us?
- Extensive telework policy
- Internal and external training opportunities
- Additional benefits like hospital insurance, pension plan, meal vouchers, eco-cheques
- Mobility budget for company car or public transport reimbursement
- Discounts on various brands and services
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