Second-Line IT Support Engineer — Digital Identity
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DPA, the IT platform of two professional bodies, is seeking a Second Line Support Engineer to join the Support team in Brussels. The role focuses on incident ownership, in-depth investigation, and escalation to higher support levels, with a strong emphasis on ITIL processes and knowledge base documentation.
You will work on digital identity, e-signature, and API integrations, with a view to improving problem management and first-contact resolution.