Desktop Support Engineer
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We are looking for an experienced Desktop Support Engineer to provide hands-on desktop, endpoint, hardware and onsite IT support in an enterprise/manufacturing environment.
Provide deskside, break-fix and end-user support Install, configure and troubleshoot Windows, macOS, Linux and mobile devices.
Support SCCM/MECM, Microsoft 365/O365 and endpoint deployments.
Manage laptops, desktops, scanners, printers, Zebra devices and rugged tablets.
Provide LAN/Wi-Fi, Smart Hands, Rack amp; Stack and basic infrastructure support .
Troubleshoot manufacturing, shop-floor and lab IT equipment.
Configure email, Teams, VPN, and mobile applications.
Support and troubleshoot Apple iPhoneiPad devices.Support and troubleshoot Android mobile devices
Manage IT asset lifecycle, including imaging, allocation, recovery and disposal.
Coordinate with vendors for hardware and network-related activities .
Perform advanced troubleshooting and root-cause analysis.
Support GMP/GxP and manufacturing/clean-room environments where applicable.
3+ years of experience in Deskside/Desktop Support.
Strong knowledge of Windows and Microsoft 365.
Hands-on experience with SCCM/MECM, Strong macOS amp; iOS support experience.
Knowledge of endpoint imaging and deployment.
Configure email, Teams, VPN, and mobile applications.
Support device enrollment and management through Intune or other MDM solutions
Basic understanding of LAN/Wi-Fi and networking.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer-service skills.
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