Support Engineer
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique
Editx
Temps plein
32 000 € - 45 000 € Contrat
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.
- Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
- Be a local point of contact for the technical teams and provide remote hands as required
- Assist with the installation of new or upgraded systems and applications
- Participate in testing and troubleshooting as needed. Involve in project works to local offices
- Provide meeting room support by assisting with the setting-up of video conferences and presentations.
- Monitor videoconferences as required. Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
- Stock management
- Responsible for the New Joiner/ Leaver/ Mover tasks
- Travel to offices to provide on-site support and provide remote hands as required
- Track and document details of work performed including resolution steps in the ITSM
- Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
- Maintain Knowledge Base articles in our ITSM
- Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages