Support Engineer

Il y a 2 jours

Brussel, Brussel-Hoofdstad, Belgique Editx Temps plein 32 000 € - 45 000 € Contrat

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

  • Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
  • Be a local point of contact for the technical teams and provide remote hands as required
  • Assist with the installation of new or upgraded systems and applications
  • Participate in testing and troubleshooting as needed. Involve in project works to local offices
  • Provide meeting room support by assisting with the setting-up of video conferences and presentations.
  • Monitor videoconferences as required. Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
  • Stock management
  • Responsible for the New Joiner/ Leaver/ Mover tasks
  • Travel to offices to provide on-site support and provide remote hands as required
  • Track and document details of work performed including resolution steps in the ITSM
  • Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
  • Maintain Knowledge Base articles in our ITSM
  • Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages