Customer Service and Project Coordinator
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- Join an international market leader with a strong reputation for innovation
- Take on a highly visible role connecting Customer Care & Project Coordination
About Our Client
Our client is a globally recognised industrial manufacturer with a long-standing history of innovation and excellence. Serving customers across a wide range of sectors worldwide, the company is known for its high-quality engineered solutions, strong customer focus and commitment to continuous improvement.
The organisation combines the stability of an international group with a collaborative and people-oriented culture. Employees are encouraged to grow professionally while working in a dynamic and multicultural environment.
Job Description
- Coordinate projects in collaboration with Customer Care, Project Coordination and Engineering teams.
- Act as a key point of contact between internal departments to ensure seamless project execution.
- Manage quotation and order-related activities throughout the project lifecycle.
- Monitor material availability and proactively expedite orders when required.
- Collaborate closely with Supply Chain teams to guarantee timely delivery of products.
- Ensure excellent customer service by adhering to established processes and best practices.
- Support customers by analysing requests, questions and operational challenges.
- Assist in customer care improvement initiatives and training-related projects.
- Contribute to operational projects and provide support to management when needed.
The Successful Applicant
- Bachelor's degree or equivalent experience in customer service, project coordination or operations.
- Strong knowledge of Microsoft Office applications, particularly Excel.
- Experience working with ERP systems is considered an advantage.
- Customer-focused with excellent organisational and problem-solving skills.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent communication and stakeholder management skills.
- Comfortable working cross-functionally in an international environment.
- Fluent in English; additional languages are a strong asset.
- Flexible mindset and willingness to occasionally travel.
What's on Offer
- Competitive salary package complemented by attractive fringe benefits.
- Meal vouchers and comprehensive insurance coverage.
- Pension plan and additional employee benefits.
- Extensive onboarding, training and development opportunities.
- Clear career growth prospects within an international organisation.
- Positive team culture with regular team-building and social activities.
- Opportunity to collaborate with colleagues and stakeholders across the globe.
- Dynamic environment where innovation, teamwork and personal development are highly valued.
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