Service Manager
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
We're looking for a senior Service Manager to govern managed cybersecurity services and lead their transition from build to operations.
What you'll do
- Validate the TOM, RACI, runbooks and operational acceptance criteria.
- Align incident, problem, change, request and release processes.
- Lead service reviews using SLA and KPI dashboards.
- Track decisions, risks, exceptions and dependencies across suppliers.
- Coordinate testing, go-live and knowledge transfer to an internal successor.
- Maintain service catalogues, support arrangements and escalation paths.
What you bring
- At least six years in IT service management, governance, operations or cybersecurity.
- At least five years' recent experience as a Service Manager, Service Delivery Manager or equivalent, overseeing outsourced services.
- Experience in managed-service governance and supplier management in complex cybersecurity environments.
- ITIL 4 expertise and hands‑on ITSM, including configuration and continual improvement.
- ServiceNow or equivalent ITSM tools, integrations and shared environments.
- Understanding of SOC, SIEM, SOAR, MDR, vulnerability management and network security.
- Knowledge of IAM, RBAC, least privilege, PAM/PIM and access traceability.
- Operational NIS2 knowledge, ISO 27001 principles, security risk and continuity management.
- Management‑level reporting, decision preparation and constructive challenge of technical documentation.
- Workshop facilitation, negotiation and leadership without direct authority.
- French, B2.
- Dutch, B2.
- English, B2.
Nice to have
- ITIL 4 Managing Professional, ITIL Expert or equivalent certification.
- ISO 27001 Lead Implementer or Lead Auditor certification.
- ServiceNow, COBIT, Prince2 or PMP certification, or proven agile experience.
- G-Cloud experience or public procurement of managed cybersecurity services.
Good to know
- Variable part‑time workload, requiring greater availability during workshops, testing and go‑live.
-
Senior Cybersecurity Service Manager — Managed Services
Il y a 3 jours
Sint-Joost-ten-Node, Brussel-Hoofdstad, Belgique Rhox Temps plein 90 000 € - 115 000 € ContratRhox in Belgium seeks a senior Service Manager to govern managed cybersecurity services and lead the transition from build to operations. You will validate runbooks, align processes, and run service governance across multiple suppliers.You bring 6+ years in IT service management, ITIL 4, ServiceNow expertise, and deep knowledge of SOC/SIEM/SOAR, IAM and...
-
Teamlead IT Service Management
Il y a 4 jours
Sint-Gillis, Brussel-Hoofdstad, Belgique Editx Temps plein 90 000 € - 120 000 € ContratResponsibilitiesAls Teamlead IT Service Management neem je verantwoordelijkheid over IT service management en stuur je de verschillende verantwoordelijken van de ITIL-processen aan.Daarnaast sta je in voor het IT-budget- en contractbeheer, neem je deel aan IT-overheidsopdrachten en volg je de verschillende leveranciers en externe partners op.Je neemt leiding...
-
Teamlead IT Service Management – Leiding
Il y a 4 jours
Sint-Gillis, Brussel-Hoofdstad, Belgique Editx Temps plein 90 000 € - 120 000 € ContratEditx zoekt een Teamlead IT Service Management die verantwoordelijkheid neemt voor ITIL-processen, budget- en contractbeheer en toezicht houdt op leveranciers en interne stakeholders. Je stuurt een team aan en rapporteert direct aan de ICT-directie om de ICT-strategie te ondersteunen.Je legt de nadruk op coaching en ontwikkeling van circa 10 medewerkers,...
-
Professional Services Manager- French Speaker
Il y a 2 jours
Sint-Agatha-Berchem, Brussel-Hoofdstad, Belgique Nextlane Temps plein 60 000 € - 110 000 € ContratAbout Us About Us At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We...
-
Technology Sales Senior Manager – Financial Services
Il y a 3 jours
Sint-Jans-Molenbeek, Brussel-Hoofdstad, Belgique 3700 Accenture N.V. Company Temps plein 90 000 € - 150 000 € ContratLead the Deals That Shape the Future of Financial ServicesAre you driven by winning complex, high-impact deals at the intersection of business strategy and cutting‑edge technology? Do you thrive in front of C‑level clients, structuring transformative programs that redefine how financial institutions operate? Join Accenture and play a pivotal role in...
-
HR Manager
Il y a 2 jours
Sint-Joost-ten-Node, Brussel-Hoofdstad, Belgique Metagenics, Inc. Temps plein 50 000 € - 70 000 € Contrat# HR Manager## in Sint-Joost-Ten-Nodehttps://batopin.beapply now### HR ManagerWe are building an independent ATM-network offering qualitative cash services to all individuals and merchants in Belgium. Our mission is to ensure access to cash in the long term, in a “less cash” society. To support our expanding business, we are looking for an **HR...
-
Accounting Manager
Il y a 2 jours
Sint-Joost-ten-Node, Brussel-Hoofdstad, Belgique Finance et comptabilité Temps plein 70 000 € - 110 000 € ContratRobert Half Talent Solutions recherche actuellement un(e) Accounting Manager (h/f/x) pour une fonction permanente basée à Bruxelles.Notre client est une entreprise active dans le secteur des services.Les responsabilités principales de l'Accounting Manager (h/f/x) :Gérer une équipe de 3 comptables dans les 5 sociétés à dateGérer la comptabilité de A...
-
Sint-Jans-Molenbeek, Brussel-Hoofdstad, Belgique 3700 Accenture N.V. Company Temps plein 11 000 € - 17 000 € ContratYour JobAs a Management Consulting Intern in the Customer Insight & Delivery team, you will help organizations rethink and transform how they care for their customers. You will work at the intersection of data, customer insight, technology, and delivery, contributing to projects that reinvent customer experience and customer care models across industries....
-
Sales Event Manager
Il y a 2 jours
Sint-Joost-ten-Node, Brussel-Hoofdstad, Belgique Belgocatering NV Temps plein 40 000 € - 55 000 € ContratOVER ONS Belgocatering is een toonaangevend bedrijf in de cateringsector, bekend om onze kwaliteitsvolle dienstverlening en innovatieve aanpak. We streven naar perfectie en hechten veel waarde aan een duurzame en betrouwbare samenwerking met onze klanten. Ons team bestaat uit gedreven professionals die samen werken aan een gemeenschappelijk doel: het leveren...
-
Reserveringsmedewerker / Booking Manager
Il y a 3 jours
Sint-Joost-ten-Node, Brussel-Hoofdstad, Belgique UNIQUE Temps plein 26 000 € - 36 000 € ContratU bent verantwoordelijk voor het beheer van groepsreserveringen en het contact met bezoekers, en biedt daarnaast administratieve ondersteuning aan de commerciële afdeling. Deze functie vereist nauwkeurigheid, een goede organisatie en een uitstekend gevoel voor service.Uw verantwoordelijkhedenReserveringsbeheerGroepsreserveringen (scholen, verenigingen,...