Front Office Night Auditor M/V/X

Crowne Plaza Brussels Airport is looking for a Front Office Night Auditor (m/f/x).
Replacement contract

Job Description:

We are looking for a dynamic and service-oriented Front Office night auditor to join our team for an replacement contract. You will be the main point of contact for our guests and play a key role in their experience at our hotel.

Main Responsibilities:

Customer Service:

• Assist guests, e.g., provide a toothbrush or directions
• Handle check-ins, check-outs, and room changes
• Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
• Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)
• Attend to guest requests regarding safe deposit boxes

Administrative:

• Maintain knowledge of departmental standards and procedures
• Manage cashier float and daily financial reports
• Perform audits and prepare necessary documents for audits
• Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)
• Check night reports and prepare morning reports
• Keep the front desk area clean and organized

Communication & Coordination:

• Provide operational instructions to various departments
• Report important situations to supervisors and colleagues
• Assist with room service: reheat and serve simple dishes prepared by the kitchen
• Familiarize with emergency and evacuation procedures

What We Need from You :

• Language : French and/or English (Dutch is a plus).
• Ability to work in a team.
• Excellent communication skills.
• Problem-solving abilities.
• Flexibility.
• At least 1 year of experience as a receptionist/ night auditor.

What We Offer:

• A versatile role in an international hotel environment
• Continuous IHG training and professional development opportunities
• Experience managing VIP guests and loyalty programs
• Work in a dynamic environment with colleagues passionate about service
• A salary of 17,33€ per hour/2.853,95€ gross per month.
• Competitive benefits and career advancement opportunities