IT Support Specialist L1
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We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.
This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting.
Responsibilities
- Provide first IT support to internal users (onsite and remote)
- Diagnose and resolve hardware, software, and network issues
- Manage and track incidents and service requests using a ticketing system
- Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
- Support Microsoft environments (Windows, Office 365, Teams, etc.)
- Escalate complex issues to higher-level support teams when required
- Ensure timely resolution of incidents within SLAs
- Deliver a high level of customer service and user satisfaction
- Contribute to IT documentation and knowledge base
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