domain architect Customer Data

Domain architect Customer Data & onboarding Domain Architect Customer Data & onboarding GJA Architect IV – GJlevel 18 TECH BE – CoE Architecture 50% work from home

A day in the life of a Domain Architect Customer Data & Onboarding

We are looking for 2 Domain Architect in the domains
- Mandate Management &
- Legal Entity Onboarding. You will be part of the Customer Data & Onboarding Architecture team within ING Belgium’s Centre of Expertise Architecture.

Working closely with business and IT stakeholders, you will shape the target architecture for our customer
- and employee journeys and ensure its alignment with business ambitions, IT strategy and the wider ING architecture landscape.

Translate business and IT needs into clear target architecture solutions, considering strategy, architecture principles, customer experience, security, non-functional requirements, operations and delivery constraints. Develop pragmatic architecture roadmaps that connect the current landscape to the target state, defining transition architectures and stable intermediate steps where needed. Guide strategic initiatives across the domain, ensuring coherent end-to-end architecture from customer and employee interactions to the supporting capabilities and back-end services.

Bring together business stakeholders, IT leaders, Solution Architects and delivery squads to align decisions, resolve dependencies and drive architecture outcomes in an Agile context. Work autonomously on architecture assignments while collaborating with other Domain, Solution and Enterprise Architects according to the scope and complexity of each initiative.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. You combine strong analytical, abstraction and conceptualisation skills with a pragmatic approach, turning complex challenges into clear architecture decisions and actionable roadmaps.

You communicate with impact and can adapt your message to business stakeholders, IT leaders, architects and delivery teams, building alignment across different perspectives. You take ownership, remain curious and are comfortable operating both independently and collaboratively in a changing, international and Agile environment. You can connect customer journeys, capabilities and underlying technology to create secure, resilient and scalable end-to-end solutions.

Knowledge of banking and Customer Data & onboarding is an advantage. Familiarity with architecture frameworks and modelling standards such as TOGAF, IAF or ArchiMate is a plus, but your ability and motivation to learn are equally important.

Within the CoE Architecture community, you will receive support to strengthen both your architecture expertise and soft skills. Over time, this role can also open up career opportunities such as Chapter Lead Architect or Enterprise Architect.

The team

You will be part of the Centre of Expertise Architecture, a team of about 70 architects, led by the ING Belgium Chief Architect, and directly reporting to the CIO. You will be involved in strategic initiatives and have the ability to help us shaping the target IT landscape of ING BE. The work is carried out in an Agile way of working with a significant international collaboration with ING teams present in other countries.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.