Engineer (Digital Infrastructure)

NATO - North Atlantic Treaty Organization Kyiv, Brussels NATO Grade G15 level Speaks Russian, Ukrainian

NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.

Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.

This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.

To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.

Through its CIS Support Units, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.

This role will provide direct, on-site infrastructure and customer support to remote NATO offices in Kyiv. The assignment combines hands-on digital infrastructure engineering, information security, local IT support, logistics, cryptographic coordination and management of service-based contracts.

About the Role

As Digital Infrastructure Engineer, you will design, implement, operate and improve the server, storage, data-centre and cloud-related infrastructure supporting remote NATO offices in Kyiv. You will provide on-site IT support, troubleshoot infrastructure issues, maintain system software and storage services, and help ensure that local digital services remain secure, resilient and reliable. Working with users, CSU Brussels, specialist support teams, suppliers and other technical organisations, you will coordinate integrations, security controls, network support and service-based contracts. The role is expected to spend approximately 75% of its time in Kyiv, operating on a recurring pattern of six weeks in Kyiv followed by two weeks in Brussels. The post does not directly supervise staff but does require oversight of external contractors.

What You Will Do

• Design, install, configure and maintain server, storage, system-software and related infrastructure services.
• Develop system designs, integration plans, test environments and detailed technical specifications in line with agreed architectures and standards.
• Monitor infrastructure load, performance, availability and security events, and take corrective or proactive action where required.
• Carry out system-software maintenance, backup and restore activity, storage management and routine administration using approved tools and scripts.
• Provide on-site IT support, network-equipment support, IT logistics and incident escalation for remote NATO offices.
• Apply information-security controls, perform risk and business-impact analysis, and support investigation of suspected attacks or security incidents.
• Support and coordinate cryptographic activities in accordance with NATO requirements.
• Manage service-based contracts associated with the remote site, monitor supplier performance and support contract renewal activity.

How You Will Contribute

Everything starts with the customer and the user. You will be expected to understand local requirements, maintain direct engagement and take ownership for reliable technical outcomes.

You will work across organisational and geographic boundaries, connecting local users with CSU Brussels, support teams, suppliers and technical specialists.

You will also be expected to act with sound judgement, initiative and appropriate pace in a demanding operating environment, while complying with applicable NATO security measures and procedures.

What We Are Looking For

• A strong focus on customer and user needs
• Ownership, initiative and accountability
• Sound judgement and practical problem-solving
• Effective collaboration across organisational and geographic boundaries
• The ability to work independently and productively in a remote-site environment
• A disciplined approach to security, risk and service reliability
• Adaptability and commitment to delivering results in demanding circumstances

Essential Education and Experience

• A bachelor's degree in a related discipline with 2 years of post-related experience, or at least 6 years of extensive and progressive post-related experience where the degree requirement is exceptionally compensated.
• At least 2 years of practical experience designing, implementing and managing technology, software and hardware support