AISB-1040 IT Service Manager
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We are looking for a Junior IT Service Manager to support the operational management of JustCase services, ensuring service quality, incident management, and continuous improvement in a complex ICT environment.
Key Responsibilities
- Manage incidents, service requests, and operational support.
- Coordinate Service Desk activities and L1/L2/L3 ticket follow-up.
- Monitor SLAs/KPIs and prepare regular reporting.
- Coordinate communication between business, IT teams, and suppliers.
- Contribute to continuous improvement and maintain operational documentation.
Profile
- 1–4 years of experience in ICT, application support, or service management.
- Basic knowledge of ITIL principles.
- Strong analytical, organizational, and communication skills.
- Structured, autonomous, and comfortable working with multiple stakeholders.
- Native French or Dutch, with active knowledge of English.
- ITIL certification and public sector/justice experience are a plus.
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