Senior/Lead Solution Engineer Benelux

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

Do you want to be part of an outstanding team driving Salesforce's success in the Public Sector and Education Industry? Do you have experience in CRM, Artificial Intelligence, public sector, and digital transformation — combined with hands-on technical building skills?

Join the Salesforce Solution Engineering team, where you'll play a pivotal role in driving the digital transformation of government organizations. With a clear vision of how AI and agentic systems can redefine citizen services, you'll help streamline processes and enhance user experiences through the synergy of technology and human expertise.

As an Solution Engineer, also known as a "Presales Consultant," "Sales Consultant," "Pre-Sales Engineer," "Sales Engineer" or "SE," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. This role benefits from a technical builder mindset: you don't just demo and design solutions — you can also prototype, configure, and validate real agentic and data-driven solutions.

You'll collaborate with customers, account executives, product specialists, and partners to develop innovative solutions that connect public sector and educational organizations with their constituents in new ways. You'll translate the complex needs of government entities into practical and impactful solutions, effectively communicating the value of Salesforce products like Public Sector Solutions Cloud, Education Cloud, Sales and Service Cloud, and Agentforce — backed by the technical depth to prove feasibility, not just tell a story.

This role offers the unique opportunity to engage across the entire customer lifecycle, leveraging your curiosity, creativity, and technical acumen to drive innovation in a results-oriented, ever-evolving environment.

Key Responsibilities

• Clearly and confidently articulate the value and benefits of Salesforce — as a company and as a platform — to all levels of public sector organizations, including functionaries, IT managers, executives, and policy makers.
• Assess business requirements within public administrations, identify challenges, and propose solutions that address regulatory, operational, and innovation needs, highlighting return on investment.
• Manage the entire solution cycle, working closely with cross-functional teams (sales, consulting, delivery, partners) to ensure a cohesive and impactful proposal.
• Deliver tailored Salesforce demonstrations that reflect the unique processes of the organizations you serve.
• Prepare and deliver presentations, respond to RFPs, and provide technical training and support to both customers and internal teams.
• Gather feedback from clients and collaborate with product development teams to continuously enhance our solutions.
• Monitor public sector trends and technological innovations to ensure our offerings remain at the forefront of digital transformation.
• Promote enablement activities (webinars, best practices, knowledge sharing) and participate in internal training and mentoring initiatives.
• Articulate the value of innovation, AI specifically, through storytelling and value positioning.
• Demonstrate exp