Reservations, Groups

DoubleTree by Hilton Brussels City is hiring through Hosco in Brussels. Are you looking for an exciting adventure in the hospitality industry? DoubleTree by Hilton Brussels City is seeking an energetic intern to join our team as a Booking Success Trainee. If you are looking for a rewarding experience full of surprises, you have come to the right place

What will your responsibilities be?

• You will start with a brief immersion in our operational departments to understand how things work on the ground, including Group Operations Success, Banqueting and Front Office.
• You will then join the Booking Success department, where you will handle individual reservations as well as group and meeting sales.
• You will respond to guest enquiries with a smile and ensure they receive outstanding service, whether by email, over the phone or during hotel visits.
• You will work closely with the Sales team to boost revenue and maximise occupancy across our guest rooms and meeting spaces.
• And, of course, you will help implement successful sales strategies

What does your ideal profile look like?

• You are studying Hospitality Management or Business and have an internship agreement for a minimum of five months - the longer, the better
• You are fluent in both English and French and can communicate confidently with our international guests. Dutch or any additional language is a plus
• You are communicative and customer-service-oriented. You enjoy helping people and know how to remain calm, even in the busiest situations.
• You are full of energy, enjoy working as part of a team and always keep a smile on your face.
• Challenges do not scare you - on the contrary, they motivate you

What can you expect from an internship at DoubleTree by Hilton Brussels City?

• You will have the opportunity to learn from an experienced team in a prestigious environment.
• You will develop practical skills in hospitality management and customer service.
• You will be able to take part in internal training sessions and networking events.
• For students living abroad, we provide housing support, either through an internship allowance or accommodation directly at the hotel.
• You will receive a complimentary lunch every time you are on duty.
• You will mainly work office hours, with some flexibility to keep your week interesting. And as the cherry on top, occasional remote working may be possible once you have demonstrated that you can work effectively and independently

The dress code is casual chic.

Well-being-focused company culture:

Join a company that values your well-being through initiatives such as mental health programmes, wellness activities and more.

Discounts on products and services:

Did you know that DoubleTree by Hilton Brussels City is part of the Pandox investment group? We own and operate several other hotels in Belgium: The Hotel. Brussels, Hilton Brussels Grand Place, Holiday Inn Brussels Airport and Hotel Indigo Brussels - City

Enjoy attractive discounts on rooms and restaurants across our various properties.

Responsible initiatives:

Contribute to corporate projects and initiatives focused on social and environmental responsibility. You will also benefit from discounts at Hilton properties worldwide

What are the stages of the recruitment process?

We foster a company culture based on diversity, inclusion and equal opportunities. Do you have a disability and require any reasonable adjustments during your internship? Please do not hesitate to let us know.

We look forward to welcoming you to DoubleTree by Hilton Brussels City

Tu cherches une aventure passionnante dans le monde de l'hôtellerie ? Le DoubleTree by Hilton Brussels City est à la recherche d'un.e stagiaire plein.e d'énergie pour rejoindre notre équipe en tant que Booking Success Trainee. Si tu veux vivre une expérience enrichissante et pleine de surprises, tu es au bon endroit

Tes missions ?

• Tu débuteras par une brève immersion dans les départements opérationnels pour comprendre comment cela se passe sur le terrain (Group Operations Success, Banquet, Réception,...)
• Ensuite, cap sur le département Booking Success où tu te chargeras de réservations individuelles, de la vente de groupes et réunions.
• Tu répondras aux demandes des clients avec le sourire et tu veilleras à leur offrir un service optimal que ce soit par email, téléphone ou durant des visites à l’hôtel.
• Tu travailleras au sein de l'équipe commerciale pour booster les ventes et remplir nos chambres et nos espaces de séminaire.
• Et bien sûr, tu mettras en place les stratégies de vente qui cartonnent

Ton profil idéal ?

• Étudiant.e en gestion hôtelière ou commerce, tu disposes d’une convention de stage d’au