Senior Delivery Manager

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.

Quento Technologies S.A. seeks a highly motivated and experienced Delivery Manager to lead the successful delivery of IT services, projects and framework contracts for European Institutions and International Organizations. The successful candidate will act as a trusted customer partner, driving service excellence, contractual compliance, continuous improvement and sustainable business growth.

Your responsibilities will entail:

• Own the successful delivery of Time & Materials (T&M), Fixed Price, and Managed Services engagements, ensuring contractual commitments and customer expectations are met.
• Manage framework contracts, service engagements, and implementation projects in line with contractual objectives.
• Act as the primary point of contact for customers regarding delivery, operational matters, and escalations.
• Plan, coordinate, and monitor project activities, resources, timelines, deliverables, and inter-project dependencies.
• Monitor project performance, risks, issues, and milestones, ensuring timely mitigation and corrective actions.
• Oversee resource planning, staffing, consultant onboarding/offboarding, and capacity management.
• Manage delivery financials, including forecasting, burn-rate monitoring, utilization, effort tracking, and invoicing inputs.
• Ensure accurate timesheet reporting and compliance with contractual requirements.
• Ensure contractual KPIs and SLAs are achieved, monitored, and reported to customers and management.
• Prepare and present delivery status reports, dashboards, KPIs, service reviews, and executive updates.
• Lead stakeholder communication, governance forums, steering committees, service reviews, and working groups.
• Coordinate internal teams, consortium partners, subcontractors, vendors, and customers to ensure successful delivery outcomes.
• Support contract growth through change requests, contract extensions, service proposals, and new business opportunities.
• Maintain project and contract governance artefacts, including action logs, risk registers, decision records, and delivery documentation.
• Drive continuous improvement initiatives to enhance delivery efficiency, service quality, and customer satisfaction.

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Essential

• University degree in Business Administration, Information Technology, Engineering, or a related field.
• Minimum 5 years of experience in Service Delivery, Project Management, PMO, Consulting, or IT Services environments.
• Proven experience managing T&M, Fixed Price, or Managed Services contracts and delivering customer engagements.
• Strong understanding of project and service delivery methodologies, including Agile, Scrum, PM², PRINCE2, PMI, or similar frameworks.
• Experience in resource planning, forecasting, budgeting, utilization management, risk management, and delivery governance.
• Strong financial and commercial awareness, including contract management, burn-rate monitoring, KPI/SLA management, and reporting.
• Experience managing customer relationships, stakeholder communication, escalations, and service reviews.
• Strong organizational, analytical, problem-solving, and communication skills, with the ability to manage multiple priorities and stakeholders.
• Experience working with distributed teams, subcontractors, consortium partners, and multicultural environments.
• Experience consulting, public sector, or EU institutions will be considered an asset.
• Excellent knowledge of Greek and English, both written and verbal. Knowledge of a 3rd European language would be an asset.

What we offer?

• A broad, high-visibility controlling role at the heart of an international group;
• Genuine international exposure across six entities and several jurisdictions;
• The opportunity to shape and standardize finance processes and to contribute to group-wide improvement projects;
• A competitive remuneration package and hybrid working.

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